The problems/workload of starting a new business - call overload

Starting a new business can be incredibly rewarding, but also stressful, expensive, and of course, time-consuming. Whether you’re setting up a company alone or working with a partner, there are many aspects to a business that you must first consider. One of these, and arguably one of the most important, is figuring out how you’ll find, get and maintain your customer base.

How to stop and spot a potential phone scam

In today’s digital age, much of our communication takes place via email, text message or an instant messenger app. When we have text in front of us, it is often easy to identify what’s spam and what’s not. That aside, how do we know when we’re being scammed over the phone?

Consider the many advantages of a virtual PA

When you’re running a business, whether small, medium or large, two of your top priorities will be maximising productivity and cutting costs. Solutions which are both time and cost-effective are key to running a successful company, yet can be challenging for business owners to implement efficiently.

How you can base yourself anywhere using a message taking service

Today, it is not uncommon for businesses to be run with nothing more than a laptop and a smartphone. With property prices on the increase and the economy still unstable, many people decide that it just isn’t worth it to invest in office space, and are instead attracted to cheaper and more convenient options. For many, this may mean working from home, hot desking in shared office spaces, or even travelling the world.

Making a holiday work when running a small business

If you’re running a small business, you’re probably aware of how stressful it can be to organise holiday cover for your employees. Of course, your team of staff work hard and deserve their annual leave. However, when you rely on a select group of people to carry your business forward, even a few days without a full team can cause problems.


Why using a call handling service can improve the professional perception of your business

No matter what type of product you sell or service you offer, gaining a positive professional reputation will always help the success of your business. A good reputation will help you stand out amongst your competitors, gain new customers, and encourage your existing clients to recommend you to their friends and family. Developing a positive reputation is therefore incredibly important, but how can businesses achieve this?

What does a virtual receptionist actually do?

When you hear the term “virtual receptionist”, you may be a little confused as to what we actually mean. As interesting as it would be, we aren’t referring to a holographic receptionist taking your phone calls and recording your messages. What we do mean is that we’ve employed a team of professional call handlers to provide round-the-clock coverage for your business, without actually stepping foot inside your office.

Why 24/7 service may be important

As consumers, we’ve become adjusted to a “convenience culture”. We enjoy being able to nip to the shop at any time of night, order things online with next-day delivery, take care of our banking online, and many other luxuries which just weren’t available a decade ago. On top of this, we also want to be able to call companies whenever we like, and deal with customer enquiries at any time of day.

Call Handling and Telephone Answering Services from Message Direct

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