"Fantastic onboarding process and super friendly staff. I had an initial phone conversation with Nichola who explained how everything worked. I completed a short form with the information they required and after a follow up call everything was set up the same day."
Henry Coggin, Co-Founder of Vida Creative
"Message Direct has given our organisation an efficient, reliable and cost effective way of handling emergency out of hours calls. Setting up the system with Message Direct was straight forward and the ongoing customer care has been excellent."
Kevin Hart, CEO of Norfolk Wildlife Trust
"Message direct came highly recommended. The set-up phase was seamless and very professional. Clients are greeted with a very professional and polite welcome when calling in for enquiries. So far so good, would definitely recommend the service myself."
Harry Morgan, Owner of HM Roofing
How it Works
Setup your account
In the majority of cases, we can have your account up and running the same day!
Divert your calls
You can divert your calls to us at any time as little or as often as you like, the control is at your fingertips!
Get Instant Messages
We take messages and relay them back immediately via email, call patching, callout, message relay or SMS.
"Extremely helpful response that assisted us at very short notice (after normal hours) with requested information on a very tight deadline. Excellent customer service. Thanks so much."
Andrew Sear, Kingsdale Foundational School
Frequently Asked Questions
Are the calls answered in my company’s name?
Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.
How are the messages sent to me?
Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.
We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.
Are all calls answered within the UK, even after normal office hours?
Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.
Am I tied to a long contract?
No, we will agree a temporary plan length based on your requirements.
Will your staff know enough about my business to assist my callers?
We make it our business to get to know yours!
We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!
"We have been using Message Direct to handle all of our business calls for a number of years. As we are driving instructors, we are generally not in a position to answer the telephone. We have always felt that the use of a virtual receptionist answering our calls in our business name creates a very professional impression, both for new and existing clients. The agents at Message Direct are very familiar with our company and are always very helpful and courteous with callers. They will go out of their way to help them.
We also rent a ‘local’ number from Message Direct so that clients can call this number rather than our mobile number."
Gold Driving Academy
"Message Direct have been providing us with 24/7 Contact Centre services for our customer since 2013. During that time their level of service has been truly excellent, providing us with a really cost-effective solution which our customer loves. Throughout those 7+ years the Message Direct team have been consistently attentive, professional and courteous, and have proven to be extremely flexible in supporting our changing requirements. I wouldn't hesitate to recommend them. "
European Service Delivery Manager, Thorn SDS
"During the working day we answer all calls in-house. In the evenings and at weekends all of our phone lines divert to Message Direct.
The majority of calls answered out of hours relate to lift breakdowns, which means that callers are often in a distressed state. The agents at Message Direct are always patient and helpful with the callers. Once the location of the lift is ascertained the agents will follow our escalation procedure and contact the relevant engineer by phone and text.
We would now be lost without the 24/7 cover offered by Message Direct. It is an integral part of our business."
Sussex Lifts Ltd
"Our clients engage us on complex technology infrastructure projects because they know they can rely on the people we provide. Ultimately, it comes down to trust. We look for the same in our suppliers and over the years, we have been impressed with the responsive and efficient service Message Direct provide. Having somebody answer an incoming call, rather than it going to voicemail, is important to the overall experience of dealing with us. Message Direct have been flexible when accommodating our requests, for example following call-handling scripts. We look to continue using Message Direct as we grow to handle more complex projects for our clients."
Alderholt Technology Ltd
"We use Message Direct for overflow call handling during the day and OOH. When looking for a company to use it became apparent that they are one of the few companies that offer a 24/7 live answering service that we also know to be in-house. A previous company that we used employed home workers for evening and weekend calls and we didn’t find this to be professional at all.
The staff at Message Direct identify the nature of the call that comes in on our line and will then transfer the call to the relevant staff member in our team. They also send an immediate text and email.
We are constantly changing the information regarding our OOH staff rotas and the guys at Message Direct are always extremely quick and efficient when making these changes.
"We recently changed over to Message Direct and cannot fault them. From the very beginning the service has been second to none and they actually deal with our Tenants calls as we requested, showing common sense and efficiency, something not forthcoming with our previous out of hours service. As a busy Letting Agency we pride ourselves on looking after our tenants and landlords alike, Message Direct allow us to do this, with ease and peace of mind. Can’t recommend enough."
Benchmark Lettings Ltd
"We have been a client of Message Direct for over 10 years. There are times during the day when we cannot always answer calls. Instead of our callers receiving an engaged tone the call is diverted to the telephone answering service and answered by a real person. The agents are polite and patient when dealing with our clients. They gather all of the required information and immediately send this back to us. I would definitely recommend Message Direct. The service offered is excellent and very good value for money."
All Property Claims Ltd
Get Your Free Quote Today
Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away. Don’t worry this won’t be a sales pitch, we’ll just learn a bit more about your business and how Message Direct can help.
Message Direct is the longest established and highest rated UK call answering service. Our reputation for quality has been forged over the past 27 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.