Our Mission

UK SMEs are missing calls and losing a fortune in business opportunities. Message Direct is here to offer an affordable, quality, and reliable 24/7 human alternative to voicemail.

About us

Over the course of the last 27 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions. We never have, and never will, become complacent around the needs of our customers – which is why we’re so proud of our 97% customer satisfaction score.

The #1 rated 24/7 Answering Service

Message Direct is the longest established and highest rated UK call answering service.

Pioneers of the telephone answering service

Born in 1994, Message Direct was the first UK company to adopt DDI (Direct Dialling In) technology for the purposes of providing a business answering service. This in effect makes us the longest established call handling service.

The Values that guide us


We believe in simple and transparent prices and building long term client relationships. We try to evaluate every decision through the eyes of our customers.


Unlike other call answering services we maintain a single channel focus. We are experts in call handling with a particular focus on out of hours and emergency call out services.

Accessible service for all

We believe that all types of businesses should be able to experience the value and benefits that an answering service can bring. That is why we do not penalise businesses with long tie-ins or expensive monthly subscriptions. We offer affordable and fair pricing based on service levels delivered.


Even the smallest details are important to us. We only want the best for each other and our customers.