If your business requires out of office hours cover to ensure that no calls are missed, our 24-hour emergency response service is ideal for you. We will ensure that the escalation process is managed quickly and efficiently in accordance with your instructions. We provide a professional call handling service for many companies in the United Kingdom and understand the need for speed and accuracy when dealing with valued clients over the telephone.
Our professional emergency response team will offer excellent customer support to your clients and will ensure that all calls requiring escalation are called out to your on-call personnel without delay. No matter where your employees happen to be, they will be able to respond to customer queries in a timely manner.
You can update your call out/escalation rotas at any time by simply emailing or calling us. We have many years’ experience of dealing with these essential services and log all calls to ensure a full audit trail to support the action taken, as agreed.
If you need advice on business continuity in the event of a crisis we are here to help. We will agree a procedure in advance to enable prompt and efficient response at a time that will very likely be critical to your ongoing business operations. No matter what problems your business may face, client calls need to be handled quickly and efficiently and with our team of professionals on your side, you can be sure that this will always be the case.
“This service is invaluable to our business, with Message Direct we can be confident that our calls will be attended to efficiently and with a sense of urgency” – Large National Lift Services Company