When missing the call isn’t an option.

4.9/5 The highest rated UK Call Answering Service
5/5

“Message Direct handle all of our out of hours calls, including emergency callout requests. I have always found them to be extremely professional. They treat our customers like their own, and this helps us to ensure that the level of service provided is always the same, even in the early hours of the morning. We really appreciate everything that Message Direct do for us! So many of the staff go above and beyond to look after us and our customers. Thank you.”

- Julia, Sussex Lifts

24-hour phone answering, callouts, emergency response & helpdesk

Your business relies on customers being able to reach your helpdesk, emergency, or maintenance services 24/7. You don’t want to develop a reputation as a business who isn’t there when their customers need them.

Message Direct is the answering service that guarantees a rapid and expert response to all your customers. We achieve this through 27 years of emergency call out experience and industry leading staffing levels during out of hours periods.

“Message Direct are invaluable for our company as they guarantee that we do not miss any important calls. We provided them with a set of scripts and questions and they have never slipped up or said the wrong thing to our customers over the phone. The escalation process is also a life-saver as we do Emergency Medical assistance and sometimes, due to time zones, expensive decisions need to be made in the middle of the night and MD always ensure that reaches us.”

- Craig Florence – Mayday group

Emergency Engineer Callout Service

Free yourself from 2am wake up calls

Ever found yourself frantically dialling through your list of engineers in the early hours of the morning to schedule a call out?

There is an easier way. Let the team at Message Direct manage all the emergency calls you receive, taking the appropriate action quickly and ensuring effective resolutions for every caller.

"Call outs are always handled in a quick and timely manner."

Ryan Beebeejaun, Manager at Elan Lifts

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