24/7 Answering Service For The Property Sector

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4.9/5 The highest rated UK Call Answering Service

When Opportunity Calls, We Answer.

Missed calls = missed revenue and poor customer experience. If you’re looking for a business partner that understands the property sector, look no further.

For over 27 years Message Direct has supported Estate & Letting Agents, Property Management, Facilities Management, and Property Investors with first class 24/7 call answering services.

"Message Direct are a very important part of my team. They answer the phone when we can't. 24 hours a day 7 days a week. They take the call and email the office and myself within 2 minutes. The system works great and the clients love it. It also gives me some rest time before we signed up with Message direct all the calls went to my mobile!"
Chris Fox
Owner of Fox Estate Agents
"We use Message Direct for overflow call handling during the day and OOH. When looking for a company to use it became apparent that they are one of the few companies that offer a 24/7 live answering service that we also know to be in-house. The staff at Message Direct identify the nature of the call that comes in on our line and will then transfer the call to the relevant staff member in our team. They also send an immediate text and email."
Nikki Brannan
Benchmark Lettings Ltd
"Having a range of numbers for our web sites with a full reception style answering service for each company, had proved invaluable. And no sales call ever gets through Message Direct. We couldn’t live without them."
Stuart Gibbons

Property Appointment Booking Specialists

Ever felt like you’re chasing your tail, replying to messages, or chasing up missed calls? By using our vast experience in online diary management, we ensure your working time is spent doing what you do best and not running to the phone every few minutes or worrying about missing any new client enquiries.

24-hour phone answering, callouts, emergency response & helpdesk

Your business relies on customers being able to reach your helpdesk, emergency, or maintenance services 24/7. You don’t want to develop a reputation as a business who isn’t there when their customers need them.

Message Direct is the answering service that guarantees a rapid and expert response to all your customers. We achieve this through 27 years of emergency call out experience and industry leading staffing levels during out of hours periods.

Never miss another call.
Start your free 14 day trial today.

"It is the first time I have had to use this type of service and I found it very easy and the people friendly and professional."

Rosa, Invest in Rooms

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What a professional property answering service can do for you.

24/7 availability

Support your clients around the clock and never miss an opportunity.

No voicemail - real people

Show your clients that you care. Real people, not automated voices.

Reduce costs

Significantly cheaper than hiring an in-house Receptionist.

Flexible & scalable

Upgrade, downgrade or pause your plan at any time.

Avoid endless sales calls

Less interruptions equals greater productivity.

"Staff are very helpful and professional. They act very quickly. We are very satisfied with the service. Massive thanks for all your support."

Kristina, Patrick James Property

"Fast and easy set up - understood the requirements and delivered accordingly."

Ben Davis, Queensbridge Homes

Why Message Direct?


A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 27 years of experience with over a million calls handled out of hours.

Family feel

We’re proud to handle calls for over 3,000 businesses, but that hasn’t stopped us from taking the time to understand every single client. We’re a people business.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

Frequently Asked Questions

Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.

Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.

We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.

Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.

No, we will agree a temporary plan length based on your requirements.

We make it our business to get to know yours!

We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!

The highest rated UK Call Answering service