Missed calls = missed revenue and poor customer experience. If you’re looking for a business partner that understands the property sector, look no further.
For over 27 years Message Direct has supported Estate & Letting Agents, Property Management, Facilities Management, and Property Investors with first class 24/7 call answering services.
Ever felt like you’re chasing your tail, replying to messages, or chasing up missed calls? By using our vast experience in online diary management, we ensure your working time is spent doing what you do best and not running to the phone every few minutes or worrying about missing any new client enquiries.
Rosa, Invest in Rooms
Kristina, Patrick James Property
Ben Davis, Queensbridge Homes
Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.
Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.
We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.
Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.
No, we will agree a temporary plan length based on your requirements.
We make it our business to get to know yours!
We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!