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Amongst a growing range of channels in which a customer can reach a business, phone calls still matter. Answering the phone in a professional manner is important to the image [...]

If you’re considering hiring a virtual receptionist for your business or are close to making a decision on who to choose, it’s important to do your due diligence. There [...]

Every business owner knows that accuracy is key to success, especially when it comes to dealing with clients and potential business partners. People want to know they can trust [...]

When you hear the term “virtual receptionist”, you may be a little confused as to what we actually mean by the term, what they do, and how they work. [...]

If you’re a business owner you will know the pressures relating to personal time management. A lot is riding on how you allocate your valuable working hours. To be [...]

What is customer loyalty? The term customer loyalty refers to the act of a consumer choosing one company’s products and services consistently over their competitors. When your customers are [...]

This year we at Message Direct, are celebrating 25 years in the business. And what a 25 years we’ve had! We’ve had the pleasure of working with some of [...]

If you run a business, regardless of size or for how long you’ve been established, we believe that you could benefit from out of hours telephone answering facilities. Firstly, [...]

Do you have a telephone answering service for your small or medium-sized enterprise (SME)? If you don’t have one of these services in place already, you may well be [...]

Whether your business trades from a high street store, an online platform or if you provide a service through any other channel, you’ll want to ensure you’re not left [...]