First impressions are everything. They say you only have a few seconds for someone to determine what the other person thinks about you. Answering a business call is no [...]

Are you feeling the pressure of juggling a small business? Have you perhaps neglected a few phone calls here and there? The solution: get someone else to answer it [...]

You’d never want to let your customer down by being unavailable, would you? Having an out of hours service that works for you, is a win win situation for [...]

Going it alone is daunting enough. The thought of starting something new without any physical staff present. Who is going to ‘greet’ your customers? Now imagine having someone to represent [...]

Amongst a growing range of channels in which a customer can reach a business, phone calls still matter. Answering the phone in a professional manner is important to the image [...]

If you’re considering hiring a virtual receptionist for your business or are close to making a decision on who to choose, it’s important to do your due diligence. There [...]

Every business owner knows that accuracy is key to success, especially when it comes to dealing with clients and potential business partners. People want to know they can trust [...]

If you’re a business owner you will know the pressures relating to personal time management. A lot is riding on how you allocate your valuable working hours. To be [...]

What is customer loyalty? The term customer loyalty refers to the act of a consumer choosing one company’s products and services consistently over their competitors. When your customers are [...]

This year we at Message Direct, are celebrating 25 years in the business. And what a 25 years we’ve had! We’ve had the pleasure of working with some of [...]