When Message Direct launched operations back in 1994, we were one of the first companies to offer live receptionist services in the UK. In the years since, we’ve consistently stayed one step ahead of the competition and are one of the leaders for virtual receptionist services in the UK.
We offer a full range of Live telephone numbers including Freephone 0800 and Geographic 01/02/03 numbers. Your chosen number can be linked directly to our call handling service so that our virtual receptionists can gather every enquiry for you.
About Message Direct
Today we continue to be a leader in our industry. Our call centre is located in Ferndown, Dorset and this is where all of our virtual phone receptionists work. From here, we provide virtual receptionist services to clients all over the UK.
It doesn’t matter where your business is located, or whether you operate a bricks and mortar office or virtual front.
In every case, we can provide you with efficient and highly professional live receptionist services, answering your calls as if we were your in-house staff.
The best virtual receptionist services in the UK
In addition to an exceptional level of professionalism, our UK base, and years of experience, our live receptionists offer the following additional benefits:
Round the clock coverage
We can handle calls seven days a week to ensure that no calls are missed, even if they are placed outside of regular business hours or from a different time zone.
Extensive experience serving a wide range of industries
Our clients include everything from carpenters to website builders, with a wide range of sectors in between.
A dedicated account manager
You will always have a manager on hand to ensure that your service remains smooth.
Calls answered within 6 seconds
We believe that we offer the quickest response time in the industry. It’s no wonder our clients consider us the best virtual receptionist services in the UK.
To get a taste for how our service works, sign up for a free trial today.
Would you like a free trial? To find just how a virtual receptionist could work for your business, contact us today to set up a free, no-obligation trial of the service.
How a virtual receptionist could transform your business
In the most basic form, a virtual receptionist is someone who performs many of the same tasks as traditional receptionists, such as taking messages, handling phone calls, making follow-up phone calls, managing your schedule and much more.
But have you ever considered hiring a virtual receptionist for your business?
Perhaps you feel it sounds too complicated or you don’t feel you can justify the cost.?
However, there are many common business problems our experienced and cost-effective service can easily solve.
Our virtual receptionist services can guarantee round-the-clock coverage seven days a week to ensure that you no longer miss any calls, even if they are made outside of regular business hours or from a different time zone.
This will ensure that you don’t lose business and money due to not being able to take a call.
And there’s no limit to the amount of calls our service can handle. We’ll work with you as your business grows and you receive more calls.
Your dedicated account manager will always be on hand to ensure that your service remains smooth and professional. They will also be able to change the way your calls are answered should you decide you wish to do so.
Say goodbye to angry customers who can’t get through to a real person when they need assistance.
Our virtual receptionist guarantees they’ll always be able to get through and we have a commitment to answering all calls within six seconds – that’s the quickest response time in the industry.
Bad customer service
It is vital for your company’s reputation that every customer receives a professional telephone reception.
However, during very busy times it can be very hard to maintain a professional manner and tone. Our operators are briefed on your business in order to answer calls the way you want, each and every time.
We’ve been entrusted to answer over 10 million calls for over 3,000 customers since 1994 so we can ensure every call will be answered in a professional and polite manner.
Can you afford to run your business without a virtual receptionist any longer? To find out more about more about how a virtual office receptionist could help your business and how to start your free trial call 01202 653001.
The benefits of a virtual office receptionist
But why would a business choose a virtual receptionist over a traditional one? Here are our top five benefits of using a virtual receptionist.
1. Virtual receptionists save you money
Hiring a part or full-time employee to handle administrative tasks can be expensive. Not only because of hourly wages but also taking into account sick leave, holiday pay and the cost of setting an in-house employee up with equipment to carry out their job.
In contrast, you only pay a virtual receptionist based directly on the work they do, so the hourly rate multiplied by the number of productive hours.
By outsourcing admin tasks to one of our fully trained, equipped, virtual receptionists, you’ll be able to save plenty compared to hiring someone in house.
Even for mid-sized businesses, transferring the money spent on hourly wages across to a fixed virtual receptionist package will prove to be very cost effective.
2. Virtual receptionists make your company more flexible
A virtual receptionist isn’t restricted to time constraints as a traditional receptionist would be. They can be available at peak times of the day, through the night, or in the morning before you walk in the door.
It doesn’t matter if you’re on holiday, your virtual receptionist service will be there.
3. Improved quality of work
A virtual receptionist is specifically trained and has greater experience than those in the traditional sense. This means you can assure better performance because this is what they have specialised in.
Another factor contributing to the higher productivity of a virtual receptionist can be traced to the previous advantage of “flexibility”.
A virtual receptionist can be assigned only a five-hour work shift, so therefore can sustain a higher level of focus than an office-based receptionist who needs to put in an entire eight hours of work per day.
4. A virtual receptionist service gives you peace of mind
Have you ever gone on holiday and been constantly worried about what’s happening back at work?
If you’re that type of person, then the flexibility and peace of mind that a personal virtual receptionist can provide you are worth it. You can stay connected to your business, if you so wish, whilst away.
By employing a virtual receptionist, you won’t have to worry about calls at unsociable hours. You will be able to check in with our team when you’re ready and catch up on the calls we’ve taken on your behalf.
5. A virtual receptionist is great for customer relations
People get frustrated with automated menus and impersonal machine greetings and whilst using them may be convenient, it’s bad for business. Customers would rather interact with real-life people, especially one they can understand.
This service can improve the relationship with you and your customers, building stronger, long-lasting relationships.
6. It can help you capture more leads
There are some days where your staff will be on holiday or will have to take unscheduled leave. If you aren’t prepared, and can’t replace your receptionist quickly enough, you risk missing out on valuable leads.
In contrast, when you sign up to a virtual receptionist service you can be confident that you’ll never miss a message!
This isn’t only beneficial in terms of securing leads, but it also plays a significant role in shaping the reputation of your business.
Companies which don’t pick up the phone, or leave their customers waiting on hold, are unlikely to have a positive reputation in the world of business.
Make sure everything is running as smoothly as possible and reap the rewards as the leads come rolling in!
7. Increase your company’s credibility
At Message Direct, our virtual phone answering services will maintain your professional business image. Our receptionists will impress your callers with their competence and proficiency.
We will set you up with a virtual phone number that reflects your preferred geographic location so your callers will assume they’re ringing your physical office rather than our call centre in Ferndown.
They’ll answer the phone according to an official answer script that we will work with you to create.
8. Boost in-house efficiency
By outsourcing phone answering to a professional external source your in-house team will be able to focus on what they do best.
That means the essential nuts and bolts of your business are given the time and attention they require without staff who are already busy having to keep pausing to answer the phone.
What does a virtual receptionist do and how do they work?
When you hear the term “virtual receptionist”, you may be a little confused as to what we actually mean by the term, what they do, and how they work.
As interesting as it would be, we aren’t referring to a holographic receptionist taking your phone calls and recording your messages.
What we actually mean instead is that we’ve employed a team of professional call handlers to provide round-the-clock coverage for your business, without actually stepping foot inside your office.
But what does a virtual receptionist do?
A virtual receptionist can do many tasks for a business, including taking calls, answering questions from customers, taking down messages, scheduling your calendar and appointments, and be the first point of contact for your business.
How a virtual receptionist works
Employing a good receptionist is the key to every business. But it’s key to understand how a virtual receptionist works and what they do before you consider employing one. Below you can find out more about how virtual receptionists work, what they do, and why you might want to choose Message Direct.
They’re often the first point of contact potential clients will have with your company, so it’s fundamental that they’re on the ball with answering the phone and dealing with customers politely and efficiently.
Despite this, this is where many businesses fall short.
At Message Direct, our experienced virtual receptionists are trained to the highest standard possible, answering calls on behalf of businesses as if they were their very own in-house receptionist.
With a virtual receptionist, you can rest assured that your incoming calls will be dealt with the highest level of professionalism.
Here are just a few reasons why employing a virtual receptionist could benefit your business:
- When requested, our team will provide round-the-clock coverage seven days a week: This means that your customers will never be sent to voicemail (even if they’re calling outside of regular business hours!) and will always receive the customer service they deserve.
- Our team are committed to answering all calls within 6 seconds: This is the quickest response time in the industry and means that your customers will never be put on hold.
- Your dedicated virtual receptionist will record your messages and send them over to you immediately: Meaning that you can deal with tasks as and when you have the time. Whether you prefer email or SMS text message, we’ll take your preferences into account so you can manage your working day as you please.
Whether your in-house receptionist is going on holiday for a few weeks or you just don’t have the resources to hire someone full time, opting for a virtual receptionist could help your business deal with incoming calls much more effectively.
Your customers will never be left disappointed, and your business’ reputation will stay firmly intact.
Why your business could need a virtual receptionist
Are you starting a new business venture? We think our virtual receptionist service could help you get started. Here’s why:
Cut the costs
Starting a business is a whirlwind of learning, adapting and grafting. Regardless of where you’re starting from, you’ll want to be sure you’re not spending money unnecessarily from the get-go.
The long-term vision for your brand-new business might be for a full team of in-house and even international staff, and that’s a great thing to have in your mind!
However, you have to work from the ground up. Having someone available full-time to answer phones doesn’t need to cost you upwards of £20k a year.
Message Direct are offering your brand-new business a full-time virtual receptionist service for a fraction of that cost.
Focus on the most important things, without missing opportunities
The power of employing a call handling service is that it will put your mind at ease.
There will be lots of things to dedicate thought and time to over the initial weeks, months and years of your new business venture – don’t cut the time these important things demand.
By outsourcing telephone answering for your business you give yourself breathing space.
With Message Direct’s call answering and message taking services, our professional operators will answer your calls quickly and efficiently, behave on the phone as if they are your personal receptionist or PA, greeting the caller with the highest level of telephone etiquette.
When you subscribe to our message taking services, we’ll offer you the following message delivery options: Email, sms text message, or fax. Leaving you to pick up messages at your convenience, and the convenience of your new business.
Stay in control of brand reception
By limiting the phone answering capabilities of your new business to the resources you have in-house (which may just be you!) you are leaving a great deal of customer communications up to chance.
When it comes to developing trust between your company and its clients, professional telephone liaisons are key.
Telephone exchanges create a sense of immediacy, presenting your business as proactive and on the ball. This is fundamental for customer satisfaction, but it’s also extremely important for B2B exchanges.
Can virtual receptionists work for a remote business?
What do you think of when you hear the term “office”? For many people, a typical office environment conjures images of busy employees typing away at desks, drinking coffee and answering phone calls.
In today’s digital age, however, this is quite often not the case. The rise of “digital nomads” and remote workers means that anywhere with a wi-fi connection can become an office.
But what implications does this have for customer service? How can digital nomads keep their business running smoothly without a sense of stability?
Here are 3 ways that hiring a virtual receptionist could help your remote business thrive no matter where you are.
- Keep your customers happy 24/7: As the location of your office changes, so may your time zone. Remaining accessible to your customers is key to maintaining a positive relationship and business reputation, but this isn’t always possible if their daytime is your evening. Hiring a virtual receptionist to answer your calls will keep your business running during international business hours without you being interrupted by phone calls all night.
- Reduce your workload: If you’re running a business remotely, chances are your team is small and your workload big. You may be running it completely alone, in which case it’ll be even more difficult to manage your workload and find time to relax. Hiring someone to take your calls will give you the freedom to work uninterrupted and tackle your messages at a time that’s convenient for you.
- Retain your freedom: The idea of hiring extra staff can seem daunting if you don’t have a stable working environment and don’t want to be tied down to one area. Fortunately, our team of call-handling experts work from our Message Direct office in Dorset to provide virtual receptionist services all over the UK – meaning that you don’t need to stay in one place! Whether you’re working from a beach in Thailand or a cafe in London, our professional telephone services can help maintain stability and keep your customers happy.
Hiring a virtual receptionist can develop your business
When you’re running a business it’s easy to feel overwhelmed. Remove some of the stress by outsourcing your phone calls to a virtual receptionist.
This will allow you to spend your time more efficiently on important tasks to help your business grow such as developing new products
Nowadays, customer experience is key. A positive experience will result in return customers which will help your business to develop!
Whereas a negative experience such as an unanswered phone call could cause them to choose not to use your business again. A virtual receptionist means you can ensure round-the-clock coverage, seven days a week, so that calls will be answered even if they are made outside of normal work hours.
Using a virtual receptionist will also guarantee that your customers speak to someone who is professional and polite who is committed to talking to them (they won’t be rushing to get them off the phone).
This will make a massive difference to your customers’ experience.
A virtual receptionist ensures a consistent, branded experience for your customer every time. During your busy times you or your staff might forget to mention the name of your company or your current special offers but a virtual receptionist will not.
Hiring a virtual receptionist is also much more cost effective than hiring a full time worker. You won’t have to pay for holiday or sick pay.
You also won’t have go through the effort of advertising a vacancy and hiring an employee which can be expensive and time consuming.
In addition, you won’t have to spend time training your employee as virtual receptionists are already fully trained, saving you time and money that can be better used to help your business grow.
Another bonus is that you won’t have the added expense of a desk and equipment for your receptionist.
This is a particularly effective idea for small businesses or startups who might not have a permanent base yet. The time and money you would’ve outlaid on hiring a full time worker can be better spent on developing your business!
Why choose Message Direct for your virtual receptionist?
We were one of the first companies to offer virtual receptionist services when we launched in 1994. We continue to be a leader in our industry and we have extensive experience serving a wide range of industries.
Our clients range from carpenters to website builders and everything in between.
We will assign you a dedicated account manager who will always be on hand to ensure your service is running smoothly. If you are experiencing any problems or you’d like to change how your calls are answered you know who to call.
We will give your business a virtual phone number that reflects your geographic location so your customers will assume they are ringing a physical office rather than our call centre which is located in Ferndown, Dorset.
We are committed to answering all calls within six seconds – the fastest response time in the industry.
What does a virtual receptionist do? Well, we hope we’ve made things clearer for you, so why wait? Call 01202 653001 today and discover how your business will grow when you hire a virtual receptionist.
Free trial on a virtual receptionist telephone answering service
Modern businesses are reliant on three main things; availability, flexibility, and cost efficiency. Your customers expect to get exactly what they want when they need it and at an affordable price, so your company needs to stay at the top of its game and fight off the competition.
An increasing number of businesses are turning to the world of virtual receptionists because of the range of benefits they offer in the modern global market.
With a whole team of highly-qualified receptionists ready to take your calls, it will feel like you’ve employed a whole set of staff – staff who are willing to work even outside of regular business hours!
If you have partnerships overseas, or if you just don’t want to miss a single customer query, employing virtual receptionists truly is the way forward.
The virtual office receptionists at Message Direct are always trained to the highest standard and will have plenty of experience in dealing with a wide range of phone calls. From complaints to proposals, you can remain confident that nothing will be left undealt with.
Are you ready to revolutionise the way your business deals with phone calls?
At Message Direct, we are dedicated to answering all calls within 6 seconds, so you can sit back and relax as we handle your messages. Call us on 01202 653001 for more information or to set up your free trial.