When Message Direct launched operations back in 1994, we were one of the first companies to offer live receptionist services in the UK. In the years since, we’ve consistently stayed one step ahead of the competition and are one of the leaders for virtual receptionist services in the UK.
We offer a full range of Live telephone numbers including Freephone 0800 and Geographic 01/02/03 numbers. Your chosen number can be linked directly to our call handling service so that our virtual receptionists can gather every enquiry for you.
About Message Direct
Today we continue to be a leader in our industry. Our call centre is located in Ferndown, Dorset and this is where all of our virtual phone receptionists work. From here, we provide virtual receptionist services to clients all over the UK.
It doesn’t matter where your business is located, or whether you operate a bricks and mortar office or virtual front.
In every case, we can provide you with efficient and highly professional live receptionist services, answering your calls as if we were your in-house staff.
The best virtual receptionist services in the UK
In addition to an exceptional level of professionalism, our UK base, and years of experience, our live receptionists offer the following additional benefits:
Round the clock coverage
We can handle calls seven days a week to ensure that no calls are missed, even if they are placed outside of regular business hours or from a different time zone.
Extensive experience serving a wide range of industries
Our clients include everything from carpenters to website builders, with a wide range of sectors in between.
A dedicated account manager
You will always have a manager on hand to ensure that your service remains smooth.
Calls answered within 6 seconds
We believe that we offer the quickest response time in the industry. It’s no wonder our clients consider us the best virtual receptionist services in the UK.
To get a taste for how our service works, sign up for a free trial today.
Would you like a free trial? To find just how a virtual receptionist could work for your business, contact us today to set up a free, no-obligation trial of the service.
How a virtual receptionist could transform your business
In the most basic form, a virtual receptionist is someone who performs many of the same tasks as traditional receptionists, such as taking messages, handling phone calls, making follow-up phone calls, managing your schedule and much more.
But have you ever considered hiring a virtual receptionist for your business?
Perhaps you feel it sounds too complicated or you don’t feel you can justify the cost.?
However, there are many common business problems our experienced and cost-effective service can easily solve.
Our virtual receptionist services can guarantee round-the-clock coverage seven days a week to ensure that you no longer miss any calls, even if they are made outside of regular business hours or from a different time zone.
This will ensure that you don’t lose business and money due to not being able to take a call.
And there’s no limit to the amount of calls our service can handle. We’ll work with you as your business grows and you receive more calls.
Your dedicated account manager will always be on hand to ensure that your service remains smooth and professional. They will also be able to change the way your calls are answered should you decide you wish to do so.
Say goodbye to angry customers who can’t get through to a real person when they need assistance.
Our virtual receptionist guarantees they’ll always be able to get through and we have a commitment to answering all calls within six seconds – that’s the quickest response time in the industry.
Bad customer service
It is vital for your company’s reputation that every customer receives a professional telephone reception.
However, during very busy times it can be very hard to maintain a professional manner and tone. Our operators are briefed on your business in order to answer calls the way you want, each and every time.
We’ve been entrusted to answer over 10 million calls for over 3,000 customers since 1994 so we can ensure every call will be answered in a professional and polite manner.
Can you afford to run your business without a virtual receptionist any longer? To find out more about more about how a virtual office receptionist could help your business and how to start your free trial call 01202 653001.
The benefits of a virtual office receptionist
But why would a business choose a virtual receptionist over a traditional one? Here are our top five benefits of using a virtual receptionist.
1. Virtual receptionists save you money
Hiring a part or full-time employee to handle administrative tasks can be expensive. Not only because of hourly wages but also taking into account sick leave, holiday pay and the cost of setting an in-house employee up with equipment to carry out their job.
In contrast, you only pay a virtual receptionist based directly on the work they do, so the hourly rate multiplied by the number of productive hours.
By outsourcing admin tasks to one of our fully trained, equipped, virtual receptionists, you’ll be able to save plenty compared to hiring someone in house.
Even for mid-sized businesses, transferring the money spent on hourly wages across to a fixed virtual receptionist package will prove to be very cost effective.
2. Virtual receptionists make your company more flexible
A virtual receptionist isn’t restricted to time constraints as a traditional receptionist would be. They can be available at peak times of the day, through the night, or in the morning before you walk in the door.
It doesn’t matter if you’re on holiday, your virtual receptionist service will be there.
3. Improved quality of work
A virtual receptionist is specifically trained and has greater experience than those in the traditional sense. This means you can assure better performance because this is what they have specialised in.
Another factor contributing to the higher productivity of a virtual receptionist can be traced to the previous advantage of “flexibility”.
A virtual receptionist can be assigned only a five-hour work shift, so therefore can sustain a higher level of focus than an office-based receptionist who needs to put in an entire eight hours of work per day.
4. A virtual receptionist service gives you peace of mind
Have you ever gone on holiday and been constantly worried about what’s happening back at work?
If you’re that type of person, then the flexibility and peace of mind that a personal virtual receptionist can provide you are worth it. You can stay connected to your business, if you so wish, whilst away.
By employing a virtual receptionist, you won’t have to worry about calls at unsociable hours. You will be able to check in with our team when you’re ready and catch up on the calls we’ve taken on your behalf.
5. A virtual receptionist is great for customer relations
People get frustrated with automated menus and impersonal machine greetings and whilst using them may be convenient, it’s bad for business. Customers would rather interact with real-life people, especially one they can understand.
This service can improve the relationship with you and your customers, building stronger, long-lasting relationships.
6. It can help you capture more leads
There are some days where your staff will be on holiday or will have to take unscheduled leave. If you aren’t prepared, and can’t replace your receptionist quickly enough, you risk missing out on valuable leads.
In contrast, when you sign up to a virtual receptionist service you can be confident that you’ll never miss a message!
This isn’t only beneficial in terms of securing leads, but it also plays a significant role in shaping the reputation of your business.
Companies which don’t pick up the phone, or leave their customers waiting on hold, are unlikely to have a positive reputation in the world of business.
Make sure everything is running as smoothly as possible and reap the rewards as the leads come rolling in!
7. Increase your company’s credibility
At Message Direct, our virtual phone answering services will maintain your professional business image. Our receptionists will impress your callers with their competence and proficiency.
We will set you up with a virtual phone number that reflects your preferred geographic location so your callers will assume they’re ringing your physical office rather than our call centre in Ferndown.
They’ll answer the phone according to an official answer script that we will work with you to create.
8. Boost in-house efficiency
By outsourcing phone answering to a professional external source your in-house team will be able to focus on what they do best.
That means the essential nuts and bolts of your business are given the time and attention they require without staff who are already busy having to keep pausing to answer the phone.
Free trial on a virtual receptionist telephone answering service
Modern businesses are reliant on three main things; availability, flexibility, and cost efficiency. Your customers expect to get exactly what they want when they need it and at an affordable price, so your company needs to stay at the top of its game and fight off the competition.
An increasing number of businesses are turning to the world of virtual receptionists because of the range of benefits they offer in the modern global market.
With a whole team of highly-qualified receptionists ready to take your calls, it will feel like you’ve employed a whole set of staff – staff who are willing to work even outside of regular business hours!
If you have partnerships overseas, or if you just don’t want to miss a single customer query, employing virtual receptionists truly is the way forward.
The virtual office receptionists at Message Direct are always trained to the highest standard and will have plenty of experience in dealing with a wide range of phone calls. From complaints to proposals, you can remain confident that nothing will be left undealt with.
Are you ready to revolutionise the way your business deals with phone calls?
At Message Direct, we are dedicated to answering all calls within 6 seconds, so you can sit back and relax as we handle your messages. Call us on 01202 653001 for more information or to set up your free trial.