24/7 Virtual Receptionist Service

Never miss another 
call
customer
lead
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4.9/5 The highest rated UK Call Answering Service
5/5

Looking after your calls since 1994.

Message Direct is the affordable 24/7 virtual receptionist service that will help you capture every opportunity. We give you the freedom to get on with what you do best, safe in the knowledge that all your calls are being taken care of by your dedicated team.

Seamless extension of your business

A Message Direct virtual receptionist takes on more responsibility than just providing a call answering service. Our highly trained receptionists become an extension of your business.

"Message Direct are a very important part of my team. They answer the phone when we can't. 24 hours a day 7 days a week. They take the call and email the office and myself within 2 minutes. The system works great and the clients love it. It also gives me some rest time before we signed up with Message direct all the calls went to my mobile!"

Chris Fox, Owner of Fox Estate Agents

Seamless extension of your business

A Message Direct virtual receptionist takes on more responsibility than just providing a call answering service. Our highly trained receptionists become an extension of your business.

"Message Direct are a very important part of my team. They answer the phone when we can't. 24 hours a day 7 days a week. They take the call and email the office and myself within 2 minutes. The system works great and the clients love it. It also gives me some rest time before we signed up with Message direct all the calls went to my mobile!"

Chris Fox, Owner of Fox Estate Agents

Here’s what our virtual reception team can do for you:

Call Transfers

We’ll take the call and let you decide if you want to receive it. Unlike many competitors, we charge no ongoing connection fee once the call is transferred.
Get quote

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.
Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.
Find out more

FAQ Answering

Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.
Get quote

Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.
Get quote

Order Taking

24 hour order taking. Give your customers another support channel to close the all-important sale.
Get quote

Call Transfers

We’ll take the call and let you decide if you want to receive it. Unlike many competitors, we charge no ongoing connection fee once the call is transferred.

Get quote

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

FAQ Answering

Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.

Get quote

Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.

Get quote

Order Taking

24 hour order taking. Give your customers another support channel to close the all-important sale.

Get quote

Call Transfers

We’ll take the call and let you decide if you want to receive it. Unlike many competitors, we charge no ongoing connection fee once the call is transferred.

Get quote

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

FAQ Answering

Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.

Get quote

Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.

Get quote

Order Taking

24 hour order taking. Give your customers another support channel to close the all-important sale.

Get quote

Why Message Direct?

Affordable

A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 27 years of experience with over a million calls handled out of hours.

Family feel

We’re proud to handle calls for over 3,000 businesses, but that hasn’t stopped us from taking the time to understand every single client. We’re a people business.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

"I've used Message Direct to deal with all of my inbound calls 24/7 since 2015. They give me a professional image continuously. At a fraction of the cost of employing full-time receptionists. Greatly appreciated."

Ray Mason, Director at Centurion guards

The highest rated 24/7 Virtual Receptionist

Message Direct is the longest established and highest rated virtual receptionist service. Our reputation for quality has been forged over the past 27 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.

You won’t remember how you lived without us!

Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away. Don’t worry this won’t be a sales pitch, we’ll just learn a bit more about your business and how Message Direct can help.

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Frequently Asked Questions

Seamless integration

Life is easier when we’re better connected. Whether it’s messages sent to Slack or WhatsApp, a new ticket created for your helpdesk, or a lead added to your CRM we can do it with our telephone answering service. Hundreds of integrations with popular apps are available.