24/7 Call Answering Service For Clinics

Healthcare industry answering specialists since 1994.

For over 27 years Message Direct has supported practices throughout the UK. By not missing any calls your patient list grows and your appointment slots fill up.

4.9/5 The highest rated UK Call Answering Service
5/5

The Non-Holidaying, Non-Lunching, Appointment Booking Receptionist

Your calls are always answered by your dedicated, bright and intelligent PAs who become part of your team.

We can link securely and directly to your diary in real time and mange new and existing client calls where appointments are needed. Our team has full working knowledge of over 50 different online diary management systems such as PPS, Cliniko and Write Upp. We book hundreds of new clinic appointments each day.

Never miss another call.
Start your free 30 day trial today.

"Message Direct provide a fantastic reliable service. They are quick to respond to any updates or changes about company information we provide and are always extremly polite to both ourselves and our customers."

Nicola Speight, Smart TMS Clinic Leeds

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Call Answering & Diary Management Service for:

Can’t see your practice area on the list? We work with businesses across a wide range of sectors.

Why choose a medical answering service?

24/7 availability

Support your patients around the clock and never miss an opportunity.

No voicemail - real people

Show your patients that you care. Real people, not automated voices.

Reduce costs

Significantly cheaper than hiring an in-house Receptionist.

Flexible & scalable

Upgrade, downgrade or pause your plan at any time.​

Avoid endless sales calls

Less interruptions equals greater productivity.

"In our fast face world of Covid detection and management its essential to have great support and Message Direct fulfil that superbly."

Steve Hathaway, Fever Checker Pro

"Message Direct have been outstanding through our contract, service is excellent!"

Tony Passey, Brandon Medical

Why Message Direct?

Affordable

A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 27 years of experience with over a million calls handled out of hours.

Family feel

We’re proud to handle calls for over 3,000 businesses, but that hasn’t stopped us from taking the time to understand every single client. We’re a people business.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.
Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.
Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.
Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.
Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed.
Find out more

Holiday & Temporary cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.
Find out more

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

Frequently Asked Questions

The highest rated UK Call Answering service