24/7 Call Answering Service For Tradesmen

Capture every job. Every opportunity.

UK SMEs are missing calls and losing a fortune in business opportunities. Message Direct is here to offer an affordable, quality, and reliable 24/7 human alternative to voicemail.

4.9/5 The highest rated UK Call Answering Service
5/5

Virtual Receptionist for Trades, Home services & Construction businesses

For over 27 years Message Direct has supported thousands of plumbers, builders, locksmiths, electricians & many more sectors with an affordable 24/7 Telephone Answering Service.

Your calls are always answered by your dedicated, bright and intelligent PAs who become part of your team. We give you the freedom to get on with what you do best, safe in the knowledge that all your calls are being taken care of.

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"I have always found everyone, and the service provided by Message Direct very professional, helpful, pleasant and efficient, couldn't ask for more."
Michael Payne
Director at MSP Brickwork LTD.
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"After a short break to try another answering service, which was very regrettable, the Company has now chosen to move back to Message Direct. Their prices are very reasonable, and the service is 2nd to none."
Rachel Puddicombe
Company Accountant at Exjet Services
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"Nichola provided a great service. When contacted to adjust some details she responded very quickly and dealt with the issue both promptly and professionally. Great Service."
Mark Dishman
Contract Manager at Chas Berger & Son Ltd

Call Answering Service for:

Can’t see your sector on the list? We work with businesses across a wide range of sectors.

Why a telephone answering service works

Always available

Never miss an opportunity when clients call.

No voicemail - real people

Show your customers that you care. Real people, not automated voices.

Reduce costs

Significantly cheaper than hiring an in-house Receptionist.

Flexible & scalable

Upgrade, downgrade or pause your plan at any time.​

Avoid endless sales calls

Less interruptions equals greater productivity.

"Message direct came highly recommended. The set-up phase was seamless and very professional. Clients are greeted with a very professional and polite welcome when calling in for enquiries. So far so good, would definitely recommend the service myself."

Harry Morgan, Owner of HM Roofing

"Message direct team members are very friendly and polite, the team are extremely helpful and supportive with any changes that are required to be made."

Mykela MoncherryDesfosse, Optimum Professional Building Services

Why choose Message Direct?

Affordable

A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 27 years of experience with over a million calls handled out of hours.

Family feel

We’re proud to handle calls for over 3,000 businesses, but that hasn’t stopped us from taking the time to understand every single client. We’re a people business.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.
Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.
Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.
Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.
Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed.
Find out more

Holiday & Temporary cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.
Find out more

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

Frequently Asked Questions

Never miss another call.
Start your free 14 day trial today.

"The staff at Message Direct identify the nature of the call that comes in on our line and will then transfer the call to the relevant staff member in our team. They also send an immediate text and email. We are constantly changing the information regarding our OOH staff rotas and the guys at Message Direct are always extremely quick and efficient when making these changes."

Russell Filer, Owner of RoofSure

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