Missed calls mean lost revenue – 85% of people whose calls are not answered will not call back. Capture every call and generate superior ROI with the UK’s highest rated telephone answering service.
For over 27 years Message Direct has supported hundreds of businesses in the media and marketing sector from freelancers and small agencies right through to global media owners. But enough about us, let’s explore how we can help you and your clients to grow.
Matthew Gilmartin, Clear Channel Outdoor
Damien Wilson, My Website Solutions
Here’s a taster of some of the services we offer our 3,000+ happy clients:
65% of people prefer to contact a business by phone vs. just 24% who prefer to fill out an online form –Invoca
Those who pick up the phone spend on average 28% more than leads from other channels. They also churn less (28% higher retention rate) – Forrester
41% of shoppers would rather buy from a company that offers a range of ways to contact –Invoca
Henry Coggin, Co-Founder of Vida Creative
Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.
Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.
We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.
Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.
No, we will agree a temporary plan length based on your requirements.
We make it our business to get to know yours!
We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!