24/7 Answering Service For Marketing & Media Agencies

Missed calls mean lost revenue – 85% of people whose calls are not answered will not call back. Capture every call and generate superior ROI with the UK’s highest rated telephone answering service.

4.9/5 The highest rated UK Call Answering Service
5/5

When Opportunity Calls, We Answer.

For over 27 years Message Direct has supported hundreds of businesses in the media and marketing sector from freelancers and small agencies right through to global media owners. But enough about us, let’s explore how we can help you and your clients to grow.

Telephone answering for your agency

Capture leads around the clock with our 24/7 call answering and lead response services. Plans for businesses of all sizes from just £19.20 a month.

White label telephone answering service

Open up an entirely new revenue stream for your agency, by offering lead response and inbound call handling services.

Why use a call answering service?

"Message Direct have been great since we started using them a couple of years back, our account manager Nichola is always on hand if we ever need anything, scripts are followed perfectly, couldn't ask for a better service."

Matthew Gilmartin, Clear Channel Outdoor

Always
available

Never miss an opportunity. See how an answering service can boost campaign ROI.

No voicemail - real people

Show your customers that you care. Real people, not automated voices.

Reduce
costs

Significantly cheaper than hiring an in-house Receptionist.

Flexible &
scalable

Upgrade, downgrade or pause your plan at any time.​

Avoid endless
sales calls

Less interruptions equals greater productivity.

Always available

Never miss an opportunity when clients call.

No voicemail - real people

Show your customers that you care. Real people, not automated voices.

Reduce costs

Significantly cheaper than hiring an in-house Receptionist.

Less interruptions

Upgrade, downgrade or pause your plan at any time.​

Avoid endless sales calls

Less interruptions equals greater productivity.

"Professional, to a high standard. I would highly recommend Message Direct. Not only because their service is 24/7, but the quality of call answering has brought happiness to me and my clients."

Damien Wilson, My Website Solutions

Why Message Direct?

Affordable

A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 27 years of experience with over a million calls handled out of hours.

Dedicated Team & Account Manager

Your dedicated team of receptionists work hard getting to know you and your business so you can relax in the knowledge that we greet your callers with a high level of professional care.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.
Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.
Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.
Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.
Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed.
Find out more

Holiday & Temporary cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.
Find out more

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

How can a Telephone Answering Service
improve Marketing ROI?

Increase in CTR

Adding a phone number to mobile search ads results in an average 8% increase in click through rate.
Call vs form submit

65% of people prefer to contact a business by phone vs. just 24% who prefer to fill out an online form –Invoca

Higher spend

Those who pick up the phone spend on average 28% more than leads from other channels. They also churn less (28% higher retention rate) –  Forrester

Call before buying
61% of searchers on mobile believe it’s important that they can call a business when they’re in the purchase phase of the buying cycle.

Increase in Conversion

A click to call, above the fold, can increase the conversion rate of a site by 200%
Prefer multi-channel

41% of shoppers would rather buy from a company that offers a range of ways to contact –Invoca

The UK’s highest rated 24/7 Virtual Receptionist Service

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"I have found the Message Direct team to be helpful in business continuity over the Covid Pandemic. By being on hand and answering calls they have kept the business open at all times and remaining a professional face to the business."
Mark Foyle
Funky Digital Ltd
Clear_Channel_Outdoor
"Message Direct offer a great service, tickets received are informative, accurate and capture the information from the caller word for word allowing us to locate the sites that are called in quickly. They are extremely quick to action and reply, specifically communication sent to Zoe and Nichola. Certainly would recommend."
Michelle Lewis
Clear Channel
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"We are very happy with the service Message Direct provide and as a consequence we have used them for many years."
Joanna Rosenwald
Medlist International Ltd

Never miss another call.
Start your free 30 day trial today.

"Fantastic onboarding process and super friendly staff. I had an initial phone conversation with Nichola who explained how everything worked. I completed a short form with the information they required and after a follow up call everything was set up the same day."

Henry Coggin, Co-Founder of Vida Creative

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Earn money while you sleep.
Become a Message Direct Reseller.

Open up an entirely new revenue stream

Our virtual receptionists are available 24/7 to capture leads, respond to web enquiries and even book in appointments for your clients. The phone answering service provides essential support to capture the calls your campaigns are generating.

Prove ROI

Clearly articulate the value you bring to your client. Full reporting and campaign tracking numbers available.

Reduce Client Churn

By providing call answering support you are enhancing your service to clients. More importantly you are generating more leads and sales, providing a service that transcends media campaigns and adds value across the full marketing mix making you an indispensably ally.

White label/reseller option available

Prefer to bill clients directly? No problem. The service can be completely white labelled. Our services are competitively priced which means they will still deliver ROI for clients with modest budgets and allow you to generate revenue with whatever mark-up you decide.

Frequently Asked Questions

The highest rated UK Call Answering service