UK Outsourced Call Centre

Say Goodbye to missed calls. HR headaches. Overhead costs.

Trusted by 3,000+ companies

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Improve service whilst reducing costs.

We help over 3,000 UK business of all shapes and sizes to handle their calls, work smarter and save money. Whether you’re looking for help improving your front of house, reducing call waiting times, or you’re looking for a solution to deal with variable and unpredictable call volumes; talk to us.

We can offer you a complete 24/7 call centre operation on demand. Fully scalable and worry-free outsourcing.

Benefits of an Outsourced Switchboard Service

Save money

Optimise staffing levels with the help of our flexible overflow call handling. Free up office space, equipment, and management resource. Deliver better service for less.

Run an efficient switchboard

Our trained team responds quickly to every customer issue, question, or complaint. If we can’t find a resolution we can quickly transfer to the relevant individual or department. We can even create support tickets in your helpdesk software.

No more HR headaches

Say goodbye to the headaches of directly employing extra resource to handle variable call volumes. No more NI contributions, sick days, or HR issues.

Increase customer satisfaction

Empowering you with the business agility to support your clients with always-on world-class customer support.

"MessageDirect have been providing us with 24/7 Contact Centre services for our customer since 2013. During that time, their level of service has been truly excellent, providing us with a really cost-effective solution which our customer loves."

Paul Brooks, European Service Delivery Manager, Thorn SDS

UK Outsourced Contact Centre

Outsource with confidence

24/7 Answering so good, the competition hired us

It might surprise you to learn that over a dozen other outsourced call centres trust Message Direct to answer out of hours calls for their own clients. Message Direct offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.

Integrations & helpdesk support

We can connect directly to your own help desk or CRM. Our team can follow any of your existing processes including escalations. We answer all tickets using unique user accounts inside your help desk software, so you have full visibility into everything we do.

Scale up and down with ease

A complete call centre operation on demand. Our UK contact centre is available 24/7 to immediately handle any influx of calls that would otherwise be missed by your team.

Dedicated Account Manager

We give you a dedicated Account Manager with industry specific experience who will work with you to understand your typical call rates and overflow needs. We become an extension of your team.

Get Your Free 30 Day Trial

Experience our full service for 30 days, no half measures. No hidden set-up fees and absolutely no ongoing commitment

Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

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