The UK’s #1 Answering Service For Engineering & Manufacturing Businesses

4.9/5 The highest rated UK Call Answering Service
5/5

24-hour phone answering, callouts, emergency response & helpdesk

Whether your systems fail, your customers need out of hours support, or you need an emergency engineer callout, our staff are ready to ensure vital processes are managed.

The UK’s highest rated 24/7 Virtual Receptionist Service

When missing the call simply isn’t an option, choose Message Direct. We understand that client support is everything for manufacturing, maintenance, and engineering firms. That’s why we employ industry leading staffing levels and best in class training, even during out of hours periods.

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"We are very pleased with the service that Message Direct give us. Customer service levels from all the team are very good. We would definitely recommend Message Direct for out of hours call handling."
Mathew Harrison
AES Control Systems
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"We have used this service for many years – we have found it to be consistently reliable and professional."
Ina Wolverson
Mitutoyo
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"We have used Message Direct now for 10+ years. We have always been impressed with their service, speed of response and attention to detail and would have no hesitation in recommending them to others."
Jon Spear
Total Lifts

Why do you need an Answering Service or emergency call-out support?

"Having appointed Message Direct as our service provider in 2015, they have delivered a great service to our business and performed according to our SLA (service level agreement)."

Stephen Schiller, Sys-Tek – Industrial control & components supplier

Always
available

We help manufacturers and engineering firms capture new business and provide 24/7 customer service to their customers.

Maintain a positive reputation

Show your customers that you care. Real people, not automated voices.

Reduce
costs

Significantly cheaper than hiring an in-house Receptionist.

Flexible &
scalable

Upgrade, downgrade or pause your plan at any time.​

Meet your
SLAs

If your service level agreements require you to maintain a high level of cover, we you help you to reach it.

Always available

We help manufacturers and engineering firms capture new business and provide 24/7 customer service to their customers.

Maintain a positive reputation

Show your customers that you care. Real people, not automated voices.

Reduce costs

Significantly cheaper than hiring an in-house Receptionist.

Less interruptions

Upgrade, downgrade or pause your plan at any time.​

Meet your
SLAs

If your service level agreements require you to maintain a high level of cover, we you help you to reach it.

"We have been using Message Direct for the last five years and find the service invaluable as there is always a real person available to answer the phone, take messages and/or transfer to appropriate person."

David Hawtin, Director at ESTS Logiclave

Why choose Message Direct?

Affordable

A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 27 years of experience with over a million calls handled out of hours.

Family feel

We’re proud to handle calls for over 3,000 businesses, but that hasn’t stopped us from taking the time to understand every single client. We’re a people business.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.
Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.
Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.
Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.
Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed.
Find out more

Holiday & Temporary cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.
Find out more

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

Frequently Asked Questions

Never miss another call.
Start your free 14 day trial today.

"Fantastic service all the time every time."

Steve Davis, Service Engineer - SMD Lifts

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