Stop kidding yourself, your hold music sucks.

Overflow Call Handling

Free your customers from the pain of hold music and automated systems with a bespoke overflow call handling solution from Message Direct.
4.9/5 The highest rated UK Call Answering Service
“We use Message Direct for overflow call handling during the day and OOH. The staff at Message Direct identify the nature of the call that comes in on our line and will then transfer the call to the relevant staff member in our team. They also send an immediate text and email. We are constantly changing the information regarding our OOH staff rotas and the guys at Message Direct are always extremely quick and efficient when making these changes.”

- Russel Filer, Owner of RoofSure

What is an Overflow Call Handling Service?

Your business may already have an in-house team that meet most of your customers calls needs, however, there may be holiday periods, peak hours of a day or more seasonal busy periods where call numbers increase above the average and your customer’s calls are not being answered. Step in Message Direct's overflow call handling service.

Seamless extension of your team

We work with you to understand your typical call rates and overflow needs and fully train our PA’s so that the service we deliver is aligned to your internal team.

“During the working day we answer all calls in-house. In the evenings and at weekends all of our phone lines divert to Message Direct. We would now be lost without the 24/7 cover offered by Message Direct. It is an integral part of our business.”

- Carole Thomas, Sussex Lifts

Overflow call answering for:

Why choose overflow call answering?

Increase revenue

Your customers are only one click or call away from the competition. Abandoned calls equal lost revenue.

Increase customer satisfaction

Having overflow call handling in place is like taking out an insurance policy for your reputation.

Save money

Deal with variable call volumes at a fraction of the cost of hiring. The service fee is based on usage, only pay when calls overflow, you’re in complete control.

"An excellent service that has been a real boon to our business."

Hugo DuPlessis, Head of DevOps at Runpath (Experian)

How it Works

All phone systems will provide you with the ability to forward calls if a particular number is engaged. Also, you can forward calls after a specific number of rings, i.e., you may allow your internal staff up to 3 rings before you forward your caller on to Message Direct. If in doubt, we can guide you through the process.

Setup your account
We will set up the free 14 day trial without a fee. In the majority of cases, we have your account up and running the same day!
Divert your calls
You can divert your calls to us at any time as little or as often as you like, the control is at your fingertips!
Get Instant Messages
We take messages and relay them back immediately via email, call patching, callout, message relay or SMS.

"We have been a client of Message Direct for over 10 years. There are times during the day when we cannot always answer calls. Instead of our callers receiving an engaged tone the call is diverted to the telephone answering service and answered by a real person.

The agents are polite and patient when dealing with our clients. They gather all of the required information and immediately send this back to us. I would definitely recommend Message Direct. The service offered is excellent and very good value for money."

Roshan Kara, Claims Manager at All Property Claims

Get Your Free 14 Day Trial

Experience our full service for 14 days, no half measures. No hidden set-up fees and absolutely no ongoing commitment

Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

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