24/7 Answering Service For IT & MSPS

4.9/5 The highest rated UK Call Answering Service
5/5

24-hour phone answering, helpdesk & ticketing for IT firms

Whether it’s 3pm or 3am, reassure your clients with a real human presence over the phone.

We have supported hundreds of IT support, MSP’s, and tech companies with overflow call handling and out of hours helpdesk support. Enhance your reputation and reduce client churn with our affordable 24/7 call answering service.

Why Message Direct?

“Excellent service an extra pair of hands for when you need them especially if you have to leave the phones unattended for any time. Gives you the confidence that your customers phone call will always be answered in your company name if you can’t answer it yourself.”

- Robert Collar, Polaris Computers

Free Call Transfers – Never pay a penalty for providing great service.

Most telephone answering services charge an ongoing fee per minute for any call transferred to you.

For lengthy support calls this amount can really add up. One IT support client that came to us from a competitor was charged an eye watering £0.15 a minute for transferred calls.

With complex support calls averaging 45 minutes they soon racked up a bill of over £600, just for call transfers!

At Message Direct, we never penalise our clients with this type of excessive charge. You simply pay a one-off call transfer fee of £0.30 per transferred call, no ongoing fee, and no nasty surprises in your monthly invoice.

Account Manager as standard

We give you a dedicated Account Manager with industry specific experience who will work with you to understand your typical call rates and helpdesk requirements. We become an extension of your team.

“Nichola Burt is a credit to your organization and always provides a first-class service. Thank you Nichola.”

- Mel Taylor, Silverbug, Managed IT Support

“Very professional service, listens to customers and acts accordingly and easy to deal with. Highly recommended.”

- Gary Duckman, Avita Group

Phone Answering Service Specialists – And proud of it!

We’ve gone all in on the telephone. Unlike other UK call answering services, we maintain a single channel focus. We are experts in call handling, having taken our first call back in 1994 and served thousands of UK SME’s.

Why do you need Call Answering Service ?

"We have been using Message direct for a number of years and always found them to be very professional and helpful."

Simon Drew, Owner of Unicomm

Always
available

We help IT & tech support companies like yours provide 24/7 customer service

Maintain a positive reputation

Show your customers that you care. Real people, not automated voices.

Reduce
costs

Significantly cheaper than hiring an in-house Receptionist.

Flexible &
scalable

Upgrade, downgrade or pause your plan at any time.​

Meet your SLAs

If your service level agreements require you to maintain a high level of cover, we you help you to reach it.

Always available

We help IT & tech support companies like yours provide 24/7 customer service.

Maintain a positive reputation

Show your customers that you care. Real people, not automated voices.

Reduce costs

Significantly cheaper than hiring an in-house Receptionist.

Less interruptions

Upgrade, downgrade or pause your plan at any time.​

Meet your SLAs

Less interruptions equals greater productivity. If your service level agreements require you to maintain a high level of cover, we you help you to reach it.

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.
Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.
Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.
Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.
Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed.
Find out more

Holiday & Temporary cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.
Find out more

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

Frequently Asked Questions

The highest rated UK Call Answering service

Seamless integration

Life is easier when we’re better connected. Whether it’s messages sent to Slack or WhatsApp, a new ticket created for your helpdesk, or a lead added to your CRM we can do it with our telephone answering service. Hundreds of integrations with popular apps are available.

Never miss another call.
Start your free 14 day trial today.

"Great reliable service."

Clive Simms, Meta Defence Labs

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