Whether it’s 3pm or 3am, reassure your clients with a real human presence over the phone.
We have supported hundreds of IT support, MSP’s, and tech companies with overflow call handling and out of hours helpdesk support. Enhance your reputation and reduce client churn with our affordable 24/7 call answering service.
“Nichola Burt is a credit to your organization and always provides a first-class service. Thank you Nichola.”
“Very professional service, listens to customers and acts accordingly and easy to deal with. Highly recommended.”
Simon Drew, Owner of Unicomm
Here’s a taster of some of the services we offer our 3,000+ happy clients:
Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.
Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.
We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.
Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.
No, we will agree a temporary plan length based on your requirements.
We make it our business to get to know yours!
We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!
Life is easier when we’re better connected. Whether it’s messages sent to Slack or WhatsApp, a new ticket created for your helpdesk, or a lead added to your CRM we can do it with our telephone answering service. Hundreds of integrations with popular apps are available.
Clive Simms, Meta Defence Labs