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Keep your business going when disaster strikes

Disaster can mean many things to a company. It could be huge, global events - such as large scale weather problems, or national emergencies or, it could be as small as your IT system going down or staff illness. For small businesses, anything can spell disaster.

Message Direct | Rediscovering the lost art of conversation

If millenials have taught us anything it is the importance of nostalgia. Whether it be for an old fashion trend, or even about how we used to communicate, we crave the familiar and can often feel left behind the times.

Message Direct - What kind of phone personality are you?

No matter if you’re running a small or large business, phone calls are an important part of your day-to-day operations. Whether they be important client calls or annoying telemarketing calls, it can be difficult to know when to answer, and when to let it keep ringing.

What works better - voicemail or written messages?

If you’re unavailable to take a call from a customer, it’s important to understand the benefits the different ways to leave a message. Both leaving a voicemail and taking written message have benefits and drawbacks. In our latest blog we’ll explore both.

Is there a way to manage severe seasonal fluctuations in business demand?

No matter the size of your business, there are bound to be fluctuations in demand. Be it the festive season, the summer or the start of the financial year, you are likely to find yourself busier than normal.

With seasonal businesses there can be some hesitation to hire new employees during busy periods due to the added costs of employment. Using a call handling service can help you maximise the benefits of increased demand,

Top 4 reasons to outsource your calls

Do you struggle to answer all of your business calls? Read on to discover why you should outsource your calls to a call handling and telephone answering service.

What are customer’s biggest annoyances with customer service?

A quarter of adults believe the UK’s general level of customer help are below par. Surveys have found that telecoms, energy companies, banks and building societies are among the worst culprits.

Which sectors can benefit from a telephone answering service?

Message Direct launched our operations back in 1994. Since then we’ve worked with a huge range of businesses across a varieties of sectors. Here’s just a small selection of the sectors that can benefit from a telephone answering service.