A quarter of adults believe the UK’s general level of customer help are below par. Surveys have found that telecoms, energy companies, banks and building societies are among the worst culprits.
Message Direct launched our operations back in 1994. Since then we’ve worked with a huge range of businesses across a varieties of sectors. Here’s just a small selection of the sectors that can benefit from a telephone answering service.
Problems are 24/7 therefore solutions should be. Unfortunately your customers and clients do not operate on the same work schedule as your business might do. They could face an issue at any time and as such it’s important that they will get an answer from your organisation at any time. If they don’t receive this level of service from your company it’s likely they’ll take their business elsewhere.
We know that when you’re busy running a business, answering the phone probably isn’t your top priority. You might think that in the grand scheme of things the odd missed call is somewhat of a minor issue. However, given that 80% of all business communications take place over the phone, missing calls can actually have a much larger impact than you’d think.
If you own your own business you’ll know that no matter the size or age of the business you’re always looking for ways to improve the bottom line. Utilising a professional call handling service is a fantastic way to do this.
When your business is still in its early stages it’s critical to build a great image. Your image will guarantee your customers come back and ensure they recommend your company to their friends and family. So how can you guarantee your customers build a fantastic image of your business? One way is by utilising a telephone answering service. Read on to discover how a virtual receptionist could help your organisation.
In today’s competitive business environment, building and maintaining a positive reputation is fundamental to the success of your company. How your customers and peers perceive you is necessary if you want to stay ahead of the competition. Today, it simply isn’t enough to provide adequate customer service. Not only will this prevent your current clients from using your service again, but it’ll also stop new customers from giving you a chance. That&rsquo
For small businesses, building and maintaining a positive reputation is key to staying afloat in today’s competitive economic climate. With new companies being established every day, attracting clients and giving them an incentive to stay loyal to your brand is crucial to your business’ success. That’s why it’s more important than ever to invest time and money into providing an excellent customer experience, starting with something as simple as pi