Why You Should Start a Remote Business

Starting your own business can be a daunting process. Over a third of people say they don’t know where to start when they go it alone. A substantial number of aspiring entrepreneurs aren’t confident that their grasp of modern business technology is good enough for them to be able to start their own business.

6 things to consider when choosing a virtual receptionist

Are you considering a virtual receptionist for your business? If you’re still thinking about whether or not to make the leap, or if you’re further down the line and picking the perfect virtual receptionist service, we’ve outlined some key considerations you should think about.

Top tips for streamlining your company's customer service

Good customer service has always been hugely important for businesses to be successful. In the world of instant messaging 24/7, where timezones mean very little, it’s more important than ever.

Good customer service can be the difference between a long and happy business relationship and a damning online review. By streamlining your company’s customer service, you can maximise the positive impact of all interacti

How a call answering service will benefit your small business

When a customer - or potential customer - calls a business, it’s because their query is too urgent for email or other channels of communication. Or, it might be because they are looking for a more personal response. Either way, if someone calls your business, you will want to ensure their query is dealt with promptly, to the best of your ability.

3 ways to keep your employees happy in the workplace

Running a successful business isn’t just about making sales and keeping your customers happy. It’s also important to ensure that your workforce, the people most important to your company, are comfortable in their work environment. Your employees form the pillars of your brand; without them, you’ll struggle to keep your business running smoothly and your stress levels will soar.

Happy employees create a pro

Tips for the digital nomad: how could a virtual receptionist help your remote business?

What do you think of when you hear the term “office”? For many people, a typical office environment conjures images of busy employees typing away at desks, drinking coffee and answering phone calls. In today’s digital age, however, this is quite often not the case. The rise of “digital nomads” and remote workers means that anywhere with a wi-fi connection can become an office.

Call Handling and Telephone Answering Services from Message Direct


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