Top tips for streamlining your company's customer service

Good customer service has always been hugely important for businesses to be successful. In the world of instant messaging 24/7, where timezones mean very little, it’s more important than ever.

Good customer service can be the difference between a long and happy business relationship and a damning online review. By streamlining your company’s customer service, you can maximise the positive impact of all interacti

How a call answering service will benefit your small business

When a customer - or potential customer - calls a business, it’s because their query is too urgent for email or other channels of communication. Or, it might be because they are looking for a more personal response. Either way, if someone calls your business, you will want to ensure their query is dealt with promptly, to the best of your ability.

3 ways to keep your employees happy in the workplace

Running a successful business isn’t just about making sales and keeping your customers happy. It’s also important to ensure that your workforce, the people most important to your company, are comfortable in their work environment. Your employees form the pillars of your brand; without them, you’ll struggle to keep your business running smoothly and your stress levels will soar.

Happy employees create a pro

Tips for the digital nomad: how could a virtual receptionist help your remote business?

What do you think of when you hear the term “office”? For many people, a typical office environment conjures images of busy employees typing away at desks, drinking coffee and answering phone calls. In today’s digital age, however, this is quite often not the case. The rise of “digital nomads” and remote workers means that anywhere with a wi-fi connection can become an office.

5 signs you might be too busy

Being busy isn’t necessarily a bad thing, but being “too” busy can often be unsustainable. Being too busy can lead to feeling overwhelmed, exhaustion and lower productivity in the long run. Here are our 5 top signs that you might be too busy:

Leave a lasting impression with Customers

You only get one chance to make a good first impression and for a business this can have a huge impact. Happy customers are likely to return, but handle your first interaction poorly, and you might be saying goodbye to business. How can you ensure that you’re leaving your customers with a great lasting impression? Here are our top tips to encourage your customers to keep coming back.

Keep your business going when disaster strikes

Disaster can mean many things to a company. It could be huge, global events - such as large scale weather problems, or national emergencies or, it could be as small as your IT system going down or staff illness. For small businesses, anything can spell disaster.

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