Making a holiday work when running a small business

If you’re running a small business, you’re probably aware of how stressful it can be to organise holiday cover for your employees. Of course, your team of staff work hard and deserve their annual leave. However, when you rely on a select group of people to carry your business forward, even a few days without a full team can cause problems.


Why using a call handling service can improve the professional perception of your business

No matter what type of product you sell or service you offer, gaining a positive professional reputation will always help the success of your business. A good reputation will help you stand out amongst your competitors, gain new customers, and encourage your existing clients to recommend you to their friends and family. Developing a positive reputation is therefore incredibly important, but how can businesses achieve this?

What does a virtual receptionist actually do?

When you hear the term “virtual receptionist”, you may be a little confused as to what we actually mean. As interesting as it would be, we aren’t referring to a holographic receptionist taking your phone calls and recording your messages. What we do mean is that we’ve employed a team of professional call handlers to provide round-the-clock coverage for your business, without actually stepping foot inside your office.

Why 24/7 service may be important

As consumers, we’ve become adjusted to a “convenience culture”. We enjoy being able to nip to the shop at any time of night, order things online with next-day delivery, take care of our banking online, and many other luxuries which just weren’t available a decade ago. On top of this, we also want to be able to call companies whenever we like, and deal with customer enquiries at any time of day.

What industries use a call answering service

When you think of the sorts of businesses that use a telephone answering service you wouldn’t be blamed for picturing larger office-centred companies. In reality, the sorts of industries using business answering services is a lot more varied than

Why accuracy matters when message taking

Every business owner knows that accuracy is key to success, especially when it comes to dealing with clients and potential business partners. People want to know they can trust your company, so showing that your bus

Problems a virtual receptionist can solve

Have you ever considered hiring a virtual receptionist for your business? Perhaps you feel it sounds too complicated or you don’t feel you can justify the cost. However, there are many common business problems

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