Does my business need to be 24/7 to compete?

Problems are 24/7 therefore solutions should be. Unfortunately your customers and clients do not operate on the same work schedule as your business might do. They could face an issue at any time and as such it’s important that they will get an answer from your organisation at any time. If they don’t receive this level of service from your company it’s likely they’ll take their business elsewhere.

Missing business calls - Does this really impact my business?

We know that when you’re busy running a business, answering the phone probably isn’t your top priority. You might think that in the grand scheme of things the odd missed call is somewhat of a minor issue. However, given that 80% of all business communications take place over the phone, missing calls can actually have a much larger impact than you’d think.

Telephone answering services: Improve your small business image

When your business is still in its early stages it’s critical to build a great image. Your image will guarantee your customers come back and ensure they recommend your company to their friends and family. So how can you guarantee your customers build a fantastic image of your business? One way is by utilising a telephone answering service. Read on to discover how a virtual receptionist could help your organisation.

How can our receptionists handle difficult callers effectively

In today’s competitive business environment, building and maintaining a positive reputation is fundamental to the success of your company. How your customers and peers perceive you is necessary if you want to stay ahead of the competition. Today, it simply isn’t enough to provide adequate customer service. Not only will this prevent your current clients from using your service again, but it’ll also stop new customers from giving you a chance. That&rsquo

Making every call count as a small business

For small businesses, building and maintaining a positive reputation is key to staying afloat in today’s competitive economic climate. With new companies being established every day, attracting clients and giving them an incentive to stay loyal to your brand is crucial to your business’ success. That’s why it’s more important than ever to invest time and money into providing an excellent customer experience, starting with something as simple as pi

The problems/workload of starting a new business - call overload

Starting a new business can be incredibly rewarding, but also stressful, expensive, and of course, time-consuming. Whether you’re setting up a company alone or working with a partner, there are many aspects to a business that you must first consider. One of these, and arguably one of the most important, is figuring out how you’ll find, get and maintain your customer base.

How to stop and spot a potential phone scam

In today’s digital age, much of our communication takes place via email, text message or an instant messenger app. When we have text in front of us, it is often easy to identify what’s spam and what’s not. That aside, how do we know when we’re being scammed over the phone?

Call Handling and Telephone Answering Services from Message Direct


Arrange a FREE Trial today!