Is there a way to manage severe seasonal fluctuations in business demand?

No matter the size of your business, there are bound to be fluctuations in demand. Be it the festive season, the summer or the start of the financial year, you are likely to find yourself busier than normal.

With seasonal businesses there can be some hesitation to hire new employees during busy periods due to the added costs of employment. Using a call handling service can help you maximise the benefits of increased demand,

Does my business need to be 24/7 to compete?

Problems are 24/7 therefore solutions should be. Unfortunately your customers and clients do not operate on the same work schedule as your business might do. They could face an issue at any time and as such it’s important that they will get an answer from your organisation at any time. If they don’t receive this level of service from your company it’s likely they’ll take their business elsewhere.

Missing business calls - Does this really impact my business?

We know that when you’re busy running a business, answering the phone probably isn’t your top priority. You might think that in the grand scheme of things the odd missed call is somewhat of a minor issue. However, given that 80% of all business communications take place over the phone, missing calls can actually have a much larger impact than you’d think.

Telephone answering services: Improve your small business image

When your business is still in its early stages it’s critical to build a great image. Your image will guarantee your customers come back and ensure they recommend your company to their friends and family. So how can you guarantee your customers build a fantastic image of your business? One way is by utilising a telephone answering service. Read on to discover how a virtual receptionist could help your organisation.

Call Handling and Telephone Answering Services from Message Direct


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