Message Direct - What kind of phone personality are you?

No matter if you’re running a small or large business, phone calls are an important part of your day-to-day operations. Whether they be important client calls or annoying telemarketing calls, it can be difficult to know when to answer, and when to let it keep ringing.

What works better - voicemail or written messages?

If you’re unavailable to take a call from a customer, it’s important to understand the benefits the different ways to leave a message. Both leaving a voicemail and taking written message have benefits and drawbacks. In our latest blog we’ll explore both.

Is there a way to manage severe seasonal fluctuations in business demand?

No matter the size of your business, there are bound to be fluctuations in demand. Be it the festive season, the summer or the start of the financial year, you are likely to find yourself busier than normal.

With seasonal businesses there can be some hesitation to hire new employees during busy periods due to the added costs of employment. Using a call handling service can help you maximise the benefits of increased demand,

Does my business need to be 24/7 to compete?

Problems are 24/7 therefore solutions should be. Unfortunately your customers and clients do not operate on the same work schedule as your business might do. They could face an issue at any time and as such it’s important that they will get an answer from your organisation at any time. If they don’t receive this level of service from your company it’s likely they’ll take their business elsewhere.

Call Handling and Telephone Answering Services from Message Direct


Arrange a FREE Trial today!