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First impressions are everything. They say you only have a few seconds for someone to determine what the other person thinks about you. Answering a business call is no different. This communication is the first [...]

Are you feeling the pressure of juggling a small business? Have you perhaps neglected a few phone calls here and there? The solution: get someone else to answer it and use a call answering service [...]

You’d never want to let your customer down by being unavailable, would you? Having an out of hours service that works for you, is a win win situation for both yourself and your customers. A messing [...]

Going it alone is daunting enough. The thought of starting something new without any physical staff present. Who is going to ‘greet’ your customers? Now imagine having someone to represent you without actually being there. Having [...]

Amongst a growing range of channels in which a customer can reach a business, phone calls still matter. Answering the phone in a professional manner is important to the image of a company. It can play [...]

If you’re considering hiring a virtual receptionist for your business or are close to making a decision on who to choose, it’s important to do your due diligence. There is a huge variance in quality [...]