Read all the latest news and opinion about message taking services, call handling, and virtual receptionist services from Message Direct.
How to Answer the Phone Professionally: 10 Tips for Businesses
Amongst a growing range of channels in which a customer can reach a business, phone calls still matter. Answering the phone in a professional manner is important to the image of a company. It can play [...]
What to Look for in a Virtual Receptionist: 11 Critical Factors
If you’re considering hiring a virtual receptionist for your business or are close to making a decision on who to choose, it’s important to do your due diligence. There is a huge variance in quality [...]
Why Accuracy Matters When Message Taking
Every business owner knows that accuracy is key to success, especially when it comes to dealing with clients and potential business partners. People want to know they can trust your company, so showing that your [...]
What Does a Virtual Receptionist Do and How Do They WorK?
When you hear the term “virtual receptionist”, you may be a little confused as to what we actually mean by the term, what they do, and how they work. As interesting as it would be, [...]
5 top tips to stay on top of your personal time management
If you’re a business owner you will know the pressures relating to personal time management. A lot is riding on how you allocate your valuable working hours. To be sure that you and your team [...]
Why customer loyalty should be your business’s top priority
What is customer loyalty? The term customer loyalty refers to the act of a consumer choosing one company’s products and services consistently over their competitors. When your customers are loyal to your business, it will [...]