Overflow Call Handling Services

How do you manage the phone lines in your office when your staff are too busy to take every incoming call? Even if you have a dedicated receptionist, there’s no guarantee that each call will be placed one after another - ensuring that someone’s always available to answer it.


Furthermore, many of our clients simply don’t have the staff to assign one person to full-time receptionist duty. As a result, every incoming call is a disruption - pulling a staff member away from the task they were working on. And as research shows, distractions like this cost more than the time it takes to simply answer the phone. There's also a recovery time that needs to be taken into account.

Fortunately, there's a straightforward solution offered by Message Direct. Our overflow call handling service has been specifically designed to allow your team to stay on task during peak seasons, periods of high volume or occasions when your receptionist is away from their station. Thanks to our team, you can keep operations in motion regardless of how many calls you're receiving.

Our Call Handling Overflow Service is Easy To Use

We have gone to great lengths to ensure that our overflow call handling service is easy to use. In fact, you can program it directly so that your calls are taken care of in the precise manner that you see fit. Our service is user-friendly and highly effective for businesses with a fluctuating influx of calls.

Once you’ve signed up for our overflow call handling services, all you have to do is switch the system on when you’re ready to use it. If the phone is going to be unattended, or you would simply rather work without interruption for a period of time, you can easily notify our team.

When the system is switched on, all incoming calls will be diverted to our call handling professionals. From the caller’s perspective, it will be exactly the same as if the phone rang in your office. But on your end, there’s no need to worry about any disturbances.

Our Overflow Call Handling Services are Cost-Effective

Every second counts for small teams in a growing business environment. We’ve found that many of our clients struggle to keep their overheads within reasonable limits in general – and a spike in calls can make matters more complicated. You want to respond to every call that comes in, but you may not have the resources to make this possible.

Our efficient and effective overflow call handling services enable you to cope with fluctuating demand. There’s no need to worry about any deterioration in the level of customer support that you’re able to provide. Instead, count on us to handle those calls when your staff isn’t available to do so in house.

Contact Message Direct for Overflow Call Handling Today

Whether you’re suffering through growing pains with limited staff, or you’re experiencing an unexpected surge in enquiries, our overflow call handling service can help you maintain business as usual. We’ll provide you with seamless support during out-of-office hours, holidays and more. Contact us via the website or call us on 01202 653001 for more information.

There's no limit to the volume of calls we can handle.
Contact the team at Message Direct to learn more.

Call Handling and Telephone Answering Services from Message Direct


Arrange a FREE Trial today!