The benefits of call handling for SMEs

When you’re a thriving business, you need all the support you can get. After all, your success is only determined by the care and attention you can put into your company, especially in the first couple of years.

Too many business owners make the mistake of trying to do everything themselves. They think that if they let go and allow someone else to handle a task, they may lose their business. It’s an anxiety any company director has faced at one point or another.

Does that sound familiar? If so, the time has come for you to take a step back and let others help drive your business success.

One popular way to do that is to rely on an external business to handle your inbound calls. More SMEs are turning toward telephone answering services to handle their calls. The reason they are doing it (and why you should too) is all down to the benefits.

There’s always someone at the end of the phone

When you rely on a telephone answering company to manage your calls, you are ensuring your customers that there is always someone available at your company to help them. This is a particularly important for sole traders or company directors that are constantly on the road.

The last thing you want as a growing business is to lose out on potential customers because you were unable to answer the phone. Having a telephone answering centre dedicated to helping your customers gives you comfort that your customers are being treated properly.

You have a team on hand instead of an individual

Maybe you’ve been thinking about hiring a receptionist or call handler to manage any phone enquiries. While that may appear as the easier solution, you have to keep in mind a single staff member may not be able to handle all calls. And what do you if they fall sick or are on annual leave?

Using a telephone answering centre gives you access to an entire team, which means you don’t have to worry about absences or busy periods. Instead, calls bounce from one call handler to another, meaning your customers are always managed.

It’s a lot more cost effective too

The biggest benefit of using a telephone answering service is that you don’t have to worry about overheads such as wages, holiday pay and so forth. Those problems are all erased because all you are doing is paying for a service. A service that is tax deductible, too.

An additional bonus is that you also remove any paperwork issues – P45s, HMRC and the rest are yesterday’s problem when you sign up to use a call answering company instead.

Ready to make your telephone answering issues yesterday’s problem?

Message Direct is the UK’s favourite telephone answering solution, with a dedicated team serving SMES across the nation. Whatever your business needs, we are here to help with a range of customised services suited for you.