Telephone answering services: Improve your small business image

When your business is still in its early stages it’s critical to build a great image. Your image will guarantee your customers come back and ensure they recommend your company to their friends and family. So how can you guarantee your customers build a fantastic image of your business? One way is by utilising a telephone answering service. Read on to discover how a virtual receptionist could help your organisation.

First impressions count

You never get a second chance to make a first impression. When your customers call your business, the reception they receive will determine their opinion of your company and help them to decide whether they will use you again and recommend your organisation to their friends and family. It’s therefore imperative that their call is dealt with in an appropriate, polite and helpful manner. When you’re busy running a business it can be difficult to maintain a polite telephone manner and to find the time to talk to customers over the phone. Our receptionists are impeccably trained and you can decide how they answer your phone calls.

Never leave your customer waiting

Invite your customers to trust your business by ensuring there’s always someone there to answer their phone calls. We can tailor our working hours according to your needs. We can even offer a telephone answering service 24 hours a day, 7 days a week should that be what you require and we can offer an out of hours, emergency call out service. This means that your international customers will also be able to get through, helping your business to grow globally. We’re also committed to answering all calls within six seconds – that’s the fastest response time in our industry and means your customers won’t get frustrated waiting for assistance!

When you’re choosing a telephone answering service for your business it’s vital that you pick the right one! Our services can be tailored to suit your organisation seamlessly. We’ll also give you a dedicated account manager who can help to easily iron out any issues and change your plan should your business grow or change.

To find out more about our services and to arrange your free trial please contact us.