If millenials have taught us anything it is the importance of nostalgia. Whether it be for an old fashion trend, or even about how we used to communicate, we crave the familiar and can often feel left behind the times.
Even in this digital age, customers are still looking for real human interactions – something that a Tweet can’t always achieve. Many people have lost the art of conversation, and with it their customer service. Many customers can feel unimportant or passed over if they aren’t able to have a real interaction with someone. That can be an influencing factor in which service they choose.
WIth so many choices out there, something like good customer service can make all the difference, so it is important to ensure that you are making the most of every interaction. Customers are less likely to choose your business if they can’t get through, or they are met with impersonal, unprofessional conversation. Good phone etiquette is so important as you only have one chance to make a good first impression. Showing your customers the courtesy of listening can be the reason that they decide to use your company instead of another.
It’s also likely that if your customers don’t enjoy their interaction with your business they will tell their friends, families and colleagues. Research shows that people will actually tell 1.6 times as many people about bad customer service than good customer service. That’s a lot of potential business lost thanks to missed calls!
At Message Direct we can offer a best-of-both-worlds service – providing the technology of tomorrow with the courtesy and personality of yesterday. Our virtual receptionist service (find out more) can provide you with a professional and efficient solution to your problems. All our staff are highly trained and conduct business in a polite and professional manner.
You can choose a 24/7 service that ensures that no matter when potential customers calls, they’ll be handled in a friendly and experienced manner.
If you’d like to find out how Message Direct can help you reconnect with your customers, talk to us here.