Is there a way to manage severe seasonal fluctuations in business demand?

No matter the size of your business, there are bound to be fluctuations in demand. Be it the festive season, the summer or the start of the financial year, you are likely to find yourself busier than normal.

With seasonal businesses there can be some hesitation to hire new employees during busy periods due to the added costs of employment. Using a call handling service can help you maximise the benefits of increased demand, while protecting yourself from the risks of expansion.

When you’re busy, it can be easy to let things slip through the cracks, especially answering calls promptly. However, during periods of high demand it’s more important than ever to be making the most of your phone calls. Even missing a few calls or not taking proper messages can damage your business’ reputation irreparably.

Message Direct’s overflow call handling service is ideal for peak seasons. Our service has designed to be easy to use. Simply switch the system on when the phones are going to be left unattended or when you’d like to work uninterrupted and our team of dedicated receptionists will handle all incoming calls.

Here are just some of the many advantages of using our call handling service:

  • With a dedicated receptionist service, you can spend less time worrying about answering the phone, and spend more time focusing on your core business goals.
  • Our service is scalable and flexible to your needs. You’ll have a dedicated account manager who can help you change the size and coverage of your package as and when you need it.
  • You won’t have to hire an in-house receptionist, avoiding the many employment associated costs.
  • You will have access to a 24/7 service, meaning that any business queries can be handled professionally, even outside of business hours.
  • Our call handling professionals are trained to the highest standard and are committed to dealing with each caller politely and efficiently.

Could your small business benefit from a professional telephone answering service? Visit our website to make an enquiry today.