Whether your business trades from a high street store, an online platform or if you provide a service through any other channel, you’ll want to ensure you’re not left behind the times. By keeping these 5 top tips in mind as we move into 2019 you’ll be able to ensure that your business stays on top!
- Customer service is king
Your customers have more choice than ever before when it comes to reaching out to companies. From online instant chat to social media, forums, and 24/7 phone answering services, a modern consumer has become accustomed to being listened to by brands, quickly!
- Instant is important – human is CRUCIAL
Whilst a lot of focus is placed on the speed of response to customer queries, it is more important to have a ‘human touch’. Audiences are becoming increasingly frustrated by unhelpful bots, automated responses, and answerphone machines. One way your business can stay ahead of this is by utilising a 24/7 call answering service to handle calls in a professional, personal and prompt manner.
- Online presence is changing
You will need to ensure your website, social media presence and digital marketing is up to scratch in order to keep up in 2019. Does your website have an instant chat function? If not, maybe this is something you could benefit from.
- Globalisation and the fall of the 9-5 working day
Over the past decade, we have seen the world become more connected than ever. It’s not unusual for even small businesses to trade internationally. This means that you will need to cater for other time zones, which will be outside of your normal 9-5.
- Prioritising your employee happiness
Employee wellbeing and productivity are two sides of the same coin. A workforce who are happy in what they do is more likely to aim for success with their work. By taking away the pressure of remedial tasks, such as answering phones, you will free up your staff to deal with items they are more interested or specialist in.
To find out how our 24/7 professional call answering service can benefit your business in 2019, get in contact with our team today.