Never Miss a Critical Call Again
From urgent repairs to unexpected failures,
We’ve got you covered – day or night.
- Guaranteed rapid and expert response.
- 24/7 call-out and escalation service
- 100% UK based
- 14 day, no-obligation free trial
With 30+ years’ experience, we support companies across property, FM and specialist trades.
Property Management Firms
Facilities Management Companies
HVAC, Plumbing & Electrical Contractors
Lift Maintenance Providers
Building Automation & BMS Providers
Roofing, Insulation & Drainage Specialists
UK Based, Always On
Your business relies on customers being able to reach your helpdesk, emergency, or maintenance services 24/7. You don’t want to develop a reputation as a business who isn’t there when their customers need them.
Our team is based entirely in the UK, and they’re used to speaking with tenants, engineers, site managers, and everyone in between.
Free Yourself From 2AM Wake-up Calls
Ever found yourself frantically dialling through your list of engineers in the early hours of the morning to schedule a call out?
There is an easier way. Let the team at Message Direct manage all the emergency calls you receive, taking the appropriate action quickly and ensuring effective resolutions for every caller.
Rapid Escalation, Done Right
From ticket logging to callouts, we’ve got it covered.
We follow your exact process, every time. Your engineers, your priorities, our responsibility.
Update your on-call rotas via our client portal — even on Christmas Day. We’ll always know who’s on duty.
30 Years of Emergency Callout Know-How
Message Direct is the answering service that guarantees a rapid and expert response to all your customers.
We achieve this through 30 years of emergency call out experience and industry leading staffing levels during out of hours periods.
“Message Direct handle all of our out of hours calls, including emergency callout requests. I have always found them to be extremely professional. They treat our customers like their own, and this helps us to ensure that the level of service provided is always the same, even in the early hours of the morning. We really appreciate everything that Message Direct do for us! So many of the staff go above and beyond to look after us and our customers. Thank you.”
Julia, Sussex Lifts
Helpdesk & Callout Cover, 24/7
Never miss another critical call. Our round-the-clock helpdesk ensures your SLAs are met — even outside office hours, weekends or holidays.
Built for Property & FM Teams
We understand urgent repairs, on-call rotas, and how buildings really work — powered by our own tech built specifically for callout and dispatch.
ISO 9001 Certified
Our ISO 9001 accreditation ensures we follow robust quality standards — giving you peace of mind that every call is handled with care and precision.
GDPR-Compliant & Secure
Your data stays safe, fully encrypted, compliant and UK-hosted.
Clear Monthly Reporting
Track trends, call volumes, and response times with data you can act on.
Want to stop missing
critical calls after hours?
Experience our full service for 14 days, no half measures. No hidden set-up fees and absolutely no ongoing commitment
Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away.
Trusted by Teams Who Can’t Afford Mistakes
Find out why clients across the UK rate us the most dependable answering service.
“Message Direct are invaluable for our company as they guarantee that we do not miss any important calls. We provided them with a set of scripts and questions and they have never slipped up or said the wrong thing to our customers over the phone. The escalation process is also a life-saver as we do Emergency Medical assistance and sometimes, due to time zones, expensive decisions need to be made in the middle of the night and MD always ensure that reaches us.”
Craig Florence – Mayday group
Join the UK’s highest rated answering service
