Do we really need to be 24/7?
Problems are 24/7 therefore solutions should be. Unfortunately your customers and clients do not operate on the same work schedule as your business might do. They could face an issue at any time and as such it’s important that they will get an answer from your organisation at any time. If they don’t receive this level of service from your company it’s likely they’ll take their business elsewhere.
The business world is changing and in order to compete your business must change with it.
Millennials i.e. those reaching early adulthood in the early 21st century, who probably represent a very large proportion of your customer base, have grown up with the Internet at their fingertips and as such have come to expect 24 hour service.
In addition, consider the effect of globalisation. Many of your customers could be based all over the world, in various time zones. In order to retain customer loyalty across the globe and to grow your business in different markets it’s important to ensure that your customers will be answered whenever they call, wherever they call from.
Can we afford to be 24/7?
It’s easier and more affordable than you think to offer a 24/7 service to your customers. Instead of hiring new staff, make use of a 24/7 virtual receptionist service such as Message Direct. We offer a diverse range of call answering and telephone answering services with flexible packages to suit your business. We’re committed to answering all calls within six seconds – that’s the fastest response time in the industry. You can choose from a full range of virtual phone numbers including freephone and geographical numbers so your callers won’t be aware they aren’t talking to a traditional receptionist. All of our clients are assigned a dedicated account manager who you’ll always be able to contact if you’d like to change any elements of your service i.e. how you recieve your messages or how your calls are answered.