We are often asked if our call answering services will work for any business. The fact of the matter is, every business, no matter what their size, misses calls. We provide call answering services for all kinds and sizes of businesses from small startups to large corporations. We understand that a ‘one size fits all’ approach simply won’t work when it comes to business. That’s why we’ve created fully customisable service packages that can be tailored to suit your business.
We’ve found that our live telephone answering service is extremely effective amongst small businesses and startups. When you’re first starting out a call answering service can give customers the illusion of a well established business, helping them to put their trust in you. Often small businesses or businesses that are still finding their feet will not have the funds or the space to employ full time staff to keep up with their incoming calls. Message Direct’s call answering service is convenient and cost effective. As your business grows you’ll be able to extend your service with us without the hassle of installing more phone lines, increasing office space and hiring more staff. It will also ensure that your current staff’s workflow is not interrupted by phone calls constantly therefore freeing yours and your employees’ time to concentrate on growing your business!
Big businesses can also benefit from call answering services. If you have a large company with lots of staff you’ll probably find that staff turnover, illness, holiday and maternity cover can start to add up and cost you a lot of time and money. Using a call answering service will mean your phone lines are always covered so you can concentrate on running your business! It will also help your customers to feel appreciated and listened to. Surveys show that 60% of people will not leave a message on an answering machine. It can make callers feel very frustrated if they can’t get through a real person. Using a call answering service means that no matter how big your business gets your customers will always be able to get through to a real person. All of our team are professionally trained and will answer each phone call as you would like them to, as if they were physically located in your office, meaning even at particularly busy or stressful times your customers will receive impeccable service.
We know that every client and business is different and will have different requirements. You can choose to receive your messages via email, text message or fax.
We understand that not every business will require the same level of service, therefore why should every business pay the same price? We offer flexible pricing.