• Services

    The 24/7 answering service specialists.

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    Core services

    Telephone Answering Service

    Personalised 24/7 call answering, 365 days a year. Plans for businesses of all sizes from just £0.64 per day.

    Virtual Receptionist

    Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, Appointment booking & more.

    Virtual Office

    Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

    Specialist services

    Outsourced Call Centre

    Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

    Emergency Response & Callouts

    24-hour phone answering, callouts, emergency response & helpdesk support.

    Appointment booking

    Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

  • Industries

    The 24/7 answering service specialists.

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    Industries

    Healthcare

    Virtual reception and appointment booking services for Clinics, Dentists and Vets.

    Engineering & Manufacturing

    24-hour phone answering, callouts, emergency response & helpdesk.

    IT Support and Technology

    Whether it’s 3pm or 3am, reassure your clients with a real human presence over the phone.

    Property

    Supporting Estate & Letting Agents, Property Management, Facilities Management, and Property Investors with first class 24/7 call answering services.

    Trades & Home Services

    Supporting Tradesmen, Construction and Home service industries with an affordable 24/7 telephone answering service.

    Marketing & Media

    Capture leads around the clock and boost campaign ROI.

  • Reviews
  • About
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Get your quote today and have 14 days free

  • No strings attached 14-day free trial
  • Simple setup – Most accounts live within 24 hours
  • 24/7 service as standard
  • No lengthy tie-ins
  • Account manager
  • 100% UK based
  • 30 years’ experience
  • Remote working friendly
  • Virtual numbers available
  • Hundreds of integrations available

"I've found Message Direct to be helpful and quick to respond to any questions or changes required. They certainly feel like an extended and valuable part of the team. Initially we only planned to use them for a short period but now we couldn't do without them.

Simon Spiller, Simply Cigars

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Join the #1 rated 24/7 answering service

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norfolk-wildlife-trust
"Message Direct has given our organisation an efficient, reliable and cost effective way of handling emergency out of hours calls. Setting up the system with Message Direct was straight forward and the ongoing customer care has been excellent."
Kevin Hart
CEO of Norfolk Wildlife Trust
1200px-Experian_logo-60
"An excellent service that has been a real boon to our business."
Hugo DuPlessis
Head of DevOps at Runpath (Experian)
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"We have been using Message Direct to handle all of our business calls for a number of years.  As we are driving instructors, we are generally not in a position to answer the telephone. We have always felt that the use of a virtual receptionist answering our calls in our business name creates a very professional impression, both for new and existing clients."
Marcus Roper
Gold Driving Academy
2030
"We recently changed over to Message Direct and cannot fault them. From the very beginning the service has been second to none and they actually deal with our Tenants calls as we requested, showing common sense and efficiency, something not forthcoming with our previous out of hours service. As a busy Letting Agency we pride ourselves on looking after our tenants and landlords alike, Message Direct allow us to do this, with ease and peace of mind. Can’t recommend enough."
Nikki Brannan
Benchmark Lettings Ltd
ROOFSURE-Home-Solutions
"We use Message Direct for overflow call handling during the day and OOH. When looking for a company to use it became apparent that they are one of the few companies that offer a 24/7 live answering service that we also know to be in-house. A previous company that we used employed home workers for evening and weekend calls and we didn’t find this to be professional at all. The staff at Message Direct identify the nature of the call that comes in on our line and will then transfer the call to the relevant staff member in our team. They also send an immediate text and email."
Russell Filer
Roofsure Ltd
Logo-v4.2-NoWhiteEdge-300dpi
"Our clients engage us on complex technology infrastructure projects because they know they can rely on the people we provide. Ultimately, it comes down to trust. We look for the same in our suppliers and over the years, we have been impressed with the responsive and efficient service Message Direct provide. Having somebody answer an incoming call, rather than it going to voicemail, is important to the overall experience of dealing with us."
Chris Saunders
Alderholt Technology Ltd
norfolk-wildlife-trust
"Message Direct has given our organisation an efficient, reliable and cost effective way of handling emergency out of hours calls. Setting up the system with Message Direct was straight forward and the ongoing customer care has been excellent."
Kevin Hart
CEO of Norfolk Wildlife Trust
1200px-Experian_logo-60
"An excellent service that has been a real boon to our business."
Hugo DuPlessis
Head of DevOps at Runpath (Experian)
logo3
"We have been using Message Direct to handle all of our business calls for a number of years.  As we are driving instructors, we are generally not in a position to answer the telephone. We have always felt that the use of a virtual receptionist answering our calls in our business name creates a very professional impression, both for new and existing clients."
Marcus Roper
Gold Driving Academy
2030
"We recently changed over to Message Direct and cannot fault them. From the very beginning the service has been second to none and they actually deal with our Tenants calls as we requested, showing common sense and efficiency, something not forthcoming with our previous out of hours service. As a busy Letting Agency we pride ourselves on looking after our tenants and landlords alike, Message Direct allow us to do this, with ease and peace of mind. Can’t recommend enough."
Nikki Brannan
Benchmark Lettings Ltd
ROOFSURE-Home-Solutions
"We use Message Direct for overflow call handling during the day and OOH. When looking for a company to use it became apparent that they are one of the few companies that offer a 24/7 live answering service that we also know to be in-house. A previous company that we used employed home workers for evening and weekend calls and we didn’t find this to be professional at all. The staff at Message Direct identify the nature of the call that comes in on our line and will then transfer the call to the relevant staff member in our team. They also send an immediate text and email."
Russell Filer
Roofsure Ltd
Logo-v4.2-NoWhiteEdge-300dpi
"Our clients engage us on complex technology infrastructure projects because they know they can rely on the people we provide. Ultimately, it comes down to trust. We look for the same in our suppliers and over the years, we have been impressed with the responsive and efficient service Message Direct provide. Having somebody answer an incoming call, rather than it going to voicemail, is important to the overall experience of dealing with us."
Chris Saunders
Alderholt Technology Ltd

Frequently Asked Questions

We offer a full range of Live telephone numbers including Freephone 0800 and Geographic 01/02/03 numbers. Your chosen number can be linked directly to our call handling service so that our virtual receptionists can gather every enquiry for you.

Yes, you can divert your calls to us at any time as little or as often as you like, you are in complete control.

Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.

Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.

We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.

Yes, you only need to activate the divert when you want us to take the calls.

You can set your call diversion so if you are on the phone or away from your desk we can take the calls for you. We can handle over 500 calls per hour so our team can take simultaneous calls for you within 7-12 seconds of the calls coming through our system.

Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.

If your call volume increases or decreases significantly you simply need to contact your dedicated account manager who will adjust the package to a more suitable one for your needs – and there is no charge for doing so. The service is completely flexible.

We are open 24/7 – 365 days a year. This enables us to offer this as part of our standard service. Please speak to our Sales Department for more information on how this can work for your business.

We make it our business to get to know yours!

We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!

Initially upon signup, you will have a minimum contract length of three months. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Many of our clients use the service for holiday cover or just as overflow. We have a range of temporary and low monthly subscription options suitable for sole-traders and Large enterprises alike.

Get in touch

Don’t worry this won’t be a sales call, we’ll just learn a bit more about your business and how Message Direct can help.

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Message Direct is the longest established and highest rated UK call answering service. Our reputation for quality has been forged over the past 30 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.

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