• Services

    The 24/7 answering service specialists.

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    Core services

    Telephone Answering Service

    Personalised 24/7 call answering, 365 days a year. Plans for businesses of all sizes from just £0.64 per day.

    Virtual Receptionist

    Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, Appointment booking & more.

    Virtual Office

    Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

    Specialist services

    Outsourced Call Centre

    Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

    Emergency Response & Callouts

    24-hour phone answering, callouts, emergency response & helpdesk support.

    Appointment booking

    Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

  • Industries

    The 24/7 answering service specialists.

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    Industries

    Healthcare

    Virtual reception and appointment booking services for Clinics, Dentists and Vets.

    Engineering & Manufacturing

    24-hour phone answering, callouts, emergency response & helpdesk.

    IT Support and Technology

    Whether it’s 3pm or 3am, reassure your clients with a real human presence over the phone.

    Property

    Supporting Estate & Letting Agents, Property Management, Facilities Management, and Property Investors with first class 24/7 call answering services.

    Trades & Home Services

    Supporting Tradesmen, Construction and Home service industries with an affordable 24/7 telephone answering service.

    Marketing & Media

    Capture leads around the clock and boost campaign ROI.

  • Reviews
  • About
Free Trial

Temporary & Holiday Cover

Industry-leading 24/7 call answering for every business, fair pricing & no long contracts.

Plans from
£19.20 / month.
Get a 14 day free trial

The highest rated 24/7 Answering service

Message Direct is the longest established and highest rated UK call answering service. Our reputation for quality has been forged over the past 30 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.

Trustpilot

Why message direct?

Affordable

“We have been a client of Message Direct for over 10 years. The service offered is excellent and very good value for money.”

Roshan Khan, allpropertyclaims.co.uk

24/7 Service

“Message Direct handle all of our out of hours calls, including emergency callout requests. They treat our customers like their own, ensuring that the level of service provided is always the same.”

Julia, Sussex Lifts

Rapid Answering

“Calls are always handled in a quick and timely manner.”

Ryan Beebeejaun, Manager at Elan Lifts

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more. Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike. More.

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service. More.

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities. Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed. Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls. Find out more

Experience freedom from phones

A highly professional team, always available to represent your business, without the costs.

Sales

For businesses that cannot afford to miss a call. Message Direct is the affordable 24/7 Telephone Answering Service that will help you capture every opportunity.

Service

Your calls are always answered by real people for the best customer experience. Our PA’s are polite, professional and highly accurate.

Nichola  Account Manager

Dedicated Account Manager

A highly professional team, always available to represent your business, without the costs.

"It’s always a pleasure to speak to either an agent or account manager at Message Direct. The call answering agent is always polite and friendly. Account manager is attentive and helpful too."

Tim Sononfield,

Service Desk Team Lead at Lanware

"Extremely helpful and easy to get in contact with. Nicola in particular is great!"

Georgina Whitham,

Operations Support Manager at Fulcrum Group

"Nichola and her team are very efficient and helpful. Using Message Direct has been a tremendous assistance to our business."

Wendy Duffy,

Account Director at HLA Services

How it Works

Setup your account
We will set up the free 14 day trial without a fee. In the majority of cases, we have your account up and running the same day!
Divert your calls
You can divert your calls to us at any time as little or as often as you like, the control is at your fingertips!
Get Instant Messages
We take messages and relay them back immediately via email, call patching, callout, message relay or SMS.
Get your free 14 day trial

Just fill in the form and we’ll be in touch within 12 hours to find out more about how we can help.

How will we use your data? Read our Privacy Policy.

Frequently Asked Questions

We offer a full range of Live telephone numbers including Freephone 0800 and Geographic 01/02/03 numbers. Your chosen number can be linked directly to our call handling service so that our virtual receptionists can gather every enquiry for you.

Yes, you can divert your calls to us at any time as little or as often as you like, you are in complete control.

Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.

Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.

We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.

Yes, you only need to activate the divert when you want us to take the calls.

You can set your call diversion so if you are on the phone or away from your desk we can take the calls for you. We can handle over 500 calls per hour so our team can take simultaneous calls for you within 7-12 seconds of the calls coming through our system.

Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.

If your call volume increases or decreases significantly you simply need to contact your dedicated account manager who will adjust the package to a more suitable one for your needs – and there is no charge for doing so. The service is completely flexible.

We are open 24/7 – 365 days a year. This enables us to offer this as part of our standard service. Please speak to our Sales Department for more information on how this can work for your business.

We make it our business to get to know yours!

We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!

No, you will be invoiced on a monthly basis. We require only a month’s notice to cancel your subscription from the date of your next invoice.

Many of our clients use the service for holiday cover or just as overflow. We have a range of temporary and low monthly subscription options suitable for sole-traders and Large enterprises alike.

Seamless integration

Life is easier when we’re better connected. Whether it’s messages sent to Slack or WhatsApp, a new ticket created for your helpdesk, or a lead added to your CRM we can do it with our telephone answering service. Hundreds of integrations with popular apps are available.

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