Never Miss Another Call
with the highest rated
UK Virtual Receptionist service.
Your own team of UK based receptionists
Fully bespoke service
Call forwarding, diary management and more
From as little as £0.64 per day
Looking after your calls since 1994.
Message Direct is the affordable 24/7 virtual receptionist service that will help you capture every opportunity. We give you the freedom to get on with what you do best, safe in the knowledge that all your calls are being taken care of by your dedicated team.
Dedicated Team
A virtual receptionist takes on more responsibility than just call answering service. We’re an extension of your business.
Bespoke Service
Choose from, call management, message taking, call transfers and information gleaning for a high level of customer service.
Affordable
24/7 Service
UK Based
Simple, free
and easy setup
"I've used Message Direct to deal with all of my inbound calls 24/7 since 2015. They give me a professional image continuously. At a fraction of the cost of employing full-time receptionists. Greatly appreciated."
Ray Mason, Director at Centurion guards
"Having a range of numbers for our web sites with a full reception style answering service for each company, had proved invaluable. And no sales call ever gets through. We couldn’t live without them. Great 365 day service."
Stuart Gibbons, Managing Director at Milbank Wealth
"The system works great and the clients love it. Before we signed up with Message Direct all the calls went to my mobile!"
Chris Fox, Owner of Fox Estate Agents
Included in your free 14 day trial
Call Transfers
A virtual receptionist takes on more responsibility than just call answering service. We’re an extension of your business.
Overflow Call Handling
Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike. More
Message Taking
Professionally taking messages and relaying them back to you. Our bread-and-butter service. More
FAQ Answering
Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.
Lead Qualification
We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.
Order Taking
24 hour order taking. Give your customers another support channel to close the all-important sale.
Included in your free 14 day trial
Call Transfers
A virtual receptionist takes on more responsibility than just call answering service. We’re an extension of your business.
Overflow Call Handling
Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike. More
Message Taking
Professionally taking messages and relaying them back to you. Our bread-and-butter service. More
FAQ Answering
Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.
Lead Qualification
We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.
Order Taking
24 hour order taking. Give your customers another support channel to close the all-important sale.
Get your free
14 day trial
Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away. Don’t worry this won’t be a sales pitch, we’ll just learn a bit more about your business and how Message Direct can help.
Our system connects
seamlessly with yours
Praise for our team
Our reputation for quality has been forged over the
past 30 years serving thousands of businesses.
Frequently Asked Questions
We offer a full range of Live telephone numbers including Freephone 0800 and Geographic 01/02/03 numbers. Your chosen number can be linked directly to our call handling service so that our virtual receptionists can gather every enquiry for you.
Yes, you can divert your calls to us at any time as little or as often as you like, you are in complete control.
Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.
Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.
We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.
Yes, you only need to activate the divert when you want us to take the calls.
You can set your call diversion so if you are on the phone or away from your desk we can take the calls for you. We can handle over 500 calls per hour so our team can take simultaneous calls for you within 7-12 seconds of the calls coming through our system.
Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.
If your call volume increases or decreases significantly you simply need to contact your dedicated account manager who will adjust the package to a more suitable one for your needs – and there is no charge for doing so. The service is completely flexible.
We are open 24/7 – 365 days a year. This enables us to offer this as part of our standard service. Please speak to our Sales Department for more information on how this can work for your business.
We make it our business to get to know yours!
We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!
No, you will be invoiced on a monthly basis. We require only a month’s notice to cancel your subscription from the date of your next invoice.
Many of our clients use the service for holiday cover or just as overflow. We have a range of temporary and low monthly subscription options suitable for sole-traders and Large enterprises alike.
