Virtual Receptionist Services

Message Direct was established in 1994 and was one of the first companies in the UK to offer a virtual receptionist service. Our Call Centre is based in Ferndown, Dorset where all telephone calls are answered by any one of our highly trained staff. Often many start ups, one-man-bands and smaller business struggle to provide that crucial professional impression due to cash flow problems, time, and simply not having enough members of staff. Our operators will act as your personal receptionist, answering your calls via a virtual phone number and relaying any messages to you. Some of the main benefits include:

  • 24/7 live cover from our professional team – We can work around the clock to ensure no calls are missed
  • Many years of experience across all business types – Our clients range from carpenters to carpet fitters, builders to website builders – all sectors are welcome
  • Fully trained and friendly telephone operators who will act as your receptionist – We know how to answer phones, on time and with a high level of etiquette
  • A dedicated account manager you can trust – Any queries? Your account manager is always at hand to ensure a smooth service is maintained
  • Your telephone calls answered within 6 seconds - this is amongst the quickest in the industry! – Time equals money (and frustration), therefore your calls are answered within 6 seconds
  • Changes to the ways your calls are handled are immediately actioned with ease by us – Any instructions sent to your account manager are implemented straight away
  • A service to match your business needs; no company is too big or too small – There's no limit to the volume of calls we can answer