Are you considering a virtual receptionist for your business? If you’re still thinking about whether or not to make the leap, or if you’re further down the line and picking the perfect virtual receptionist service, we’ve outlined some key considerations you should think about.
Good customer service has always been hugely important for businesses to be successful. In the world of instant messaging 24/7, where timezones mean very little, it’s more important than ever.
Good customer service can be the difference between a long and happy business relationship and a damning online review. By streamlining your company’s customer service, you can maximise the positive impact of all interacti
When a customer - or potential customer - calls a business, it’s because their query is too urgent for email or other channels of communication. Or, it might be because they are looking for a more personal response. Either way, if someone calls your business, you will want to ensure their query is dealt with promptly, to the best of your ability.
Summer has come to an end, the nights are drawing in and the weather is getting colder. If only we could go into hibernation. However, the show must go on! How can you keep yourself motivated and productive in your work during the winter months?
Running a successful business isn’t just about making sales and keeping your customers happy. It’s also important to ensure that your workforce, the people most important to your company, are comfortable in their work environment. Your employees form the pillars of your brand; without them, you’ll struggle to keep your business running smoothly and your stress levels will soar.
Happy employees create a pro
What do you think of when you hear the term “office”? For many people, a typical office environment conjures images of busy employees typing away at desks, drinking coffee and answering phone calls. In today’s digital age, however, this is quite often not the case. The rise of “digital nomads” and remote workers means that anywhere with a wi-fi connection can become an office.
Being busy isn’t necessarily a bad thing, but being “too” busy can often be unsustainable. Being too busy can lead to feeling overwhelmed, exhaustion and lower productivity in the long run. Here are our 5 top signs that you might be too busy:
You only get one chance to make a good first impression and for a business this can have a huge impact. Happy customers are likely to return, but handle your first interaction poorly, and you might be saying goodbye to business. How can you ensure that you’re leaving your customers with a great lasting impression? Here are our top tips to encourage your customers to keep coming back.