6 things to consider when choosing a virtual receptionist

Are you considering a virtual receptionist for your business? If you’re still thinking about whether or not to make the leap, or if you’re further down the line and picking the perfect virtual receptionist service, we’ve outlined some key considerations you should think about.


Often, this is one of the deciding factors with a virtual receptionist. Whilst a virtual receptionist is significantly cheaper than a full time in house receptionist, it is still a cost. Aside from the fee for the virtual receptionist service, remember to factor in the alternative - and the true cost to your business of missing calls [-- LINK https://www.message-direct.co.uk/news/missing-business-calls-does-this-really-impact-my-business ]


If your business is only open for limited hours throughout the day, you’ll want to look for a virtual receptionist who can cater to your customers when you aren’t available. With Message Direct’s 24/7 phone answering service, your calls can be answered round the clock.


You want customers or potential business leads who are phoning your business, to be greeted in a highly professional manner. As well as our commitment to answering all calls within 6 seconds, we also offer our clients a dedicated account manager that you can rely on; this person is always on hand to ensure that your service remains smooth.


When someone answers the phone on behalf of your business they’re going to need to have a good knowledge about your industry. Our receptionists all have extensive experience serving a wide range of industries; our clients include everything from carpenters to website builders, with a wide range of sectors in between.

Customer service ability

As well as being professional, knowledgeable and being able to take messages well, your ideal virtual receptionist has got to have a good phone manner.

Communication (with you)

Yes, your virtual receptionist must be able to communicate professionally and efficiently with callers, but just as importantly, they must be able to relay information back to you. If you have a good relationship with your virtual receptionist, and they can communicate promptly and coherently, you will be able to make the most from your time together.

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