There once was a time when outsourcing was limited to business processes such as accounting, bookkeeping, and manufacturing. Those days are well and truly a thing of the past. A trend that you may have noticed in recent years is the increased emphasis that many businesses, and not only large-scale businesses, have been placing on outsourcing.
Practically anything that’s considered a ‘non-core process’ can be outsourced these days, and remarkably easily too, when you know how to identify a suitable service provider to manage these processes, like call handling for instance, an important process that doesn’t necessarily need to be performed by your core staff members.
Thousands of businesses across the United Kingdom outsource their call handling needs to Message Direct, a leading telephone answering service provider with more than 20 years’ experience managing our valued customers’ telephone lines.
We offer a broad range of call handling services, as well as assisting our customers with their outbound marketing needs, so if you would like a hand in conveying a more professional impression of your business to your current and future clients and customers, give us a call today. We’re here to help you put your best foot forward.
What’s Outsourcing and a Non-Core Process?
At its core, outsourcing can be defined as an arrangement in which one business provides services for another that would have ordinarily been performed in-house. This therefore entails the contracting out of a business process to another business.
A non-core process is a process that isn’t necessarily required by a firm in order to fulfil its value proposition to its customer base. This could therefore include business processes such as maintenance, marketing, and logistics. Whilst call handling isn’t a core process for most businesses, it’s central to the delivery of competitive products and services, making it a business process that should be outsourced to a service provider if high standards are unachievable had the process been kept in-house.
When Does Outsourcing Make Sense for Your Business?
This is the $64,000 question for many businesses here in the UK and around the world. The opportunity exists for your business to access better skilled services for less money, but is it actually in the best interests of your business to do so? Here are four questions to ask yourself that will help you determine whether a process is best outsourced or kept in-house.
Is it a primary function or process of your business?
If the process is a primary function or process of your business then it should be seen as core, not non-core, and therefore kept in-house. Basically, if a process or function is necessary to the fulfilment of your value proposition to your customers then it stands to reason that it’s something you do well, that you want to keep strict control over, that you shouldn’t entrust to another party, and consequently, should be kept in-house.
Are the costs of outsourcing the process lower than keeping it in-house?
Making business processes as cost-effective as possible, provided that the quality of the process isn’t affected in any way, is essential to improving your business’s bottom line. There are sure to be many business processes that can be outsourced more cost-effectively than kept in-house, including call handling services like message taking, overflow call handling, media response & brochure request, and even outbound marketing.
Message Direct is a leading provider of the abovementioned telephone answering services and many more. By outsourcing your call handling needs to our expert and fully trained telephone answering team in Dorset, you’ll not only find the arrangement to be more cost-effective, but also more flexible, more professional, and therefore more beneficial to your business. We have helped countless businesses across the UK reduce their operating expenses and we can help your business also.
Is it a process that someone else can do better and more effectively?
Many non-core processes can be performed better and more effectively. In addition to the cost savings that benefit UK businesses, the fact that outsourcing empowers them to access better service standards than they could hope to access in-house is a major reason why the amount spent on outsourcing has more than doubled since 2010. This trend is particularly noticeable with regard to IT, but it is also quite pronounced in other fields, including telephone answering and related services.
Message Direct invests in our valued employees by providing them with training and competitive salaries so that they always perform to exceptionally high standards. When you outsource your call handling needs to our UK-based team, you can rest assured that your business is in good hands and that every phone call your business receives is answered courteously, efficiently, and professionally.
Is it a service you don’t need to handle full-time or all year round?
Many businesses outsource non-core business processes seasonally or when they experience demand for them. A good example of this is outbound marketing, a business process that most don’t need to handle all year round or on a fulltime basis.
Message Direct can assist your business with its outbound marketing needs. In addition to follow up calls, which our staff with their excellent customer relationship skills are particularly well-suited to handling, we can also ensure that your database is up-to-date by removing duplicate entries and checking that all addresses provided adhere to Royal Mail standards. Additionally, we can make sure that your database is structured with the right data fields and formatted in the most convenient way.
Outsourcing has emerged as an excellent means of accessing expert services at a lower cost than keeping non-core business processes in-house. With Message Direct’s professional telephone answering and related services you’re empowered to streamline your business operations, reduce your outgoing expenditure, and convey a completely professional impression of your business to your current and future clients and customers whenever they call your phone lines. Get in contact today to see how we can help you operate more professionally and convey the impression you wish to convey.