Bournemouth native, Danielle, has been a receptionist at Message Direct for two years now. She’s a highly driven, business-minded person with the gift of gab—and she’s a shining example of the kind of talent we’ve been fortunate enough to attract at Message Direct.
Danielle already has a BA in business, and she’s currently looking at the possibility of doing post-graduate work at the University of Exeter Business School. Needless to say, we won’t be able to hang on to Danielle forever. But that’s a foregone conclusion when you operate a business that attracts such talented people to begin with.
Danielle is an excellent example of the type of candidates we’re after for our virtual receptionist positions. She checks all of the boxes:
- Strong communication skills
- Business qualifications
- Background in sales (retail)
The latter came from a part-time job that she worked while studying at university—which means she’s a hard worker, too. These are all qualities and qualifications that you can glean from a CV and cover letter. But while the above are important, they only tell part of the story.
When it comes to hiring a virtual receptionist, there’s no substitute for an in-person conversation. We knew from our first contact with Danielle that she was a strong candidate. With her outgoing personality and penchant for guiding the conversation without dominating it, Danielle made short work of her interview. She had already sold us on hiring her before we even got into the list of ‘tough’ questions.
When we told Danielle that we were going to feature her in our next ‘Meet Your Virtual Receptionist’ profile, we asked if she had any special strategies she uses when answering calls. Here’s what she had to say:
“I always cringe when I call into other company’s customer service departments and end up talking to a receptionist who’s clearly reading from a script and not really listening. That’s why, when I’m on the phone with a caller, I make a point of listening as much (if not more) than I speak. You’ll find that some callers give you little invitations to engage in personal conversation. And I try to be sensitive to that. It elevates the call from a transaction to a personable experience. For me, that makes all the difference.”
On that note, we’re sure it makes a difference for our clients’ callers as well.