Have you ever considered hiring a virtual receptionist for your business? Perhaps you feel it sounds too complicated or you don’t feel you can justify the cost. However, there are many common business problems our experienced and cost-effective virtual receptionist service can easily solve Continue reading
Amongst a growing range of channels in which a customer can reach a business, phone calls still matter.
Answering the phone in a professional manner is important to the image of a company. It can play a key factor in a customer’s purchase decisions and should lie at the heart of a business’s service strategy. It’s therefore important to get right Continue reading
Even as businesses move increasingly towards online forms of customer service, telephone calls remain an absolute staple when it comes to one on one contact with clients, customers and potential sales leads. Depending on the nature of your business there are plenty of reasons why someone might be calling you directly. Whatever the nature of the call, the person on the other end of the phone has put the effort into contacting your business and therefore ought to be given the attention they deserve Continue reading
A good reputation is crucial for every business, and continues to be incredibly important for customers looking to use a company’s services. Customer satisfaction should therefore be at the top of every firm’s list of priorities, but unfortunately this is where a lot of businesses fall short Continue reading
Every year millions of people and businesses fall victim to phone scams. Often they combine new technology with different tricks to to get hold of sensitive information and money. Follow our tips to avoid succumbing to these scams! Continue reading
When it was invented in the 1980s, the answerphone became a hugely celebrated addition to the telephone. The idea of leaving a recipient a message even when they weren’t available to answer the phone seemed incredible, and it wasn’t long before people all over the world were using answerphones in their daily lives. Next came the option to use voicemail on your mobile phone, allowing people to leave and listen to messages wherever they were. Continue reading
Is your website mobile friendly?
It is no longer safe to assume that your website visitors will be using a traditional desktop or laptop computer. People are increasingly using mobile devices to search, browse and purchase from website. The problem is traditional websites, even those that were only developed a few years ago might not be commonly formatted for mobile display and therefore do not render well on modern mobile devices. A mobile friendly website is designed to display properly on smaller screens such as iPhone or Android smartphones or tablets. Unlike standard desktop websites, a mobile-optimized site adjusts to the smaller screen size and formats the website content in a mobile-friendly manner. Continue reading
In 2017 telephone calls are tending to take a back seat to make way for instant online chat and social media messages. Because of this it is more important than ever to make sure that your telephone answering and message taking is efficient and positive. Continue reading
It’s no secret that social media has kicked up a storm for the marketing industry over the past two decades- and it’s no wonder businesses are using it today as a platform to leverage themselves against their competitors. Continue reading
Technology is helping to make the life of the self-employed trader more efficient, less stressful, and accessible to all. Mobile apps, in particular, transform your smartphone into a pocket-sized, portable office, allowing you to keep your business running wherever you are. Continue reading