In business, ‘best practice’ is a means of finding and using the best methods of working to achieve certain goals. It involves monitoring the ways the ways in which other successful businesses operate, and then trialling their methods on your own business model. The most successful methods are known as your business’ ‘best practices.’
A best practice strategy can help a business do a number of things, such as increase sales, gain new customers, stay competitive, improve workforce skills and improve overall business quality.
One area where best practice strategies are essential is in sales and marketing. Advancements in technology have resulted in the creation of brand new ways to both market and sell services and products. Best practices in sales and marketing, therefore, now involve using tools such as the Internet, email and mobile to improve business-to-customer engagement.
Nowadays, it has become essential for all businesses to have a website, regardless of its size. Websites allow businesses to both market and sell their products, particularly when used in conjunction with other tools, such as SMS text messaging, emails, electronic newsletters and social media.
The above tools have numerous benefits from a marketing perspective. They help to give a brand worldwide reach, they help to lower marketing costs, they allow better targeting, and can open up new markets for the brand. Thus, they should be an essential part in any business’ best practice strategy.
But, with any best strategy, these tools need to be thoroughly researched and implemented in the right way. Websites need to be relevant and correct, social media sites should be updated regularly, and newsletters should be crafted in a way which will engage existing and potential customers. Only then will businesses reap the full benefits these tools can provide.
If you’re using – or planning to use – any of the above tools as part of your sales and marketing best practice strategy, it’s important to familiarise yourself with the legislation that applies to electronic business communications.