Monthly Archives: September 2017

10 Tips for Answering the phone professionally

Amongst a growing range of channels in which a customer can reach a business, phone calls still matter.
Answering the phone in a professional manner is important to the image of a company. It can play a key factor in a customer’s purchase decisions and should lie at the heart of a business’s service strategy. It’s therefore important to get right Continue reading

Reputation damaged by unanswered calls

Even as businesses move increasingly towards online forms of customer service, telephone calls remain an absolute staple when it comes to one on one contact with clients, customers and potential sales leads. Depending on the nature of your business there are plenty of reasons why someone might be calling you directly. Whatever the nature of the call, the person on the other end of the phone has put the effort into contacting your business and therefore ought to be given the attention they deserve Continue reading