Monthly Archives: August 2016

Turning Customer Complaints into New Sales

Many sales managers assign the task of dealing with customer complaints to the most junior members of staff in the office, leaving their top sellers to cultivate new business and handle incoming enquiries. While this may at first appear to be a sensible approach – after all, why waste your best performers on customers who are probably never going to do business with your firm again? – It is almost certainly the wrong way to deal with serious complaints. In this article, we are going to discuss how best to deal with customer complaints and why they should be regarded as golden opportunities rather than undesirable annoyances.
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Proven Methods to Boost Revenue

No matter how big or small your company may be, or in which industry it is involved, boosting revenue will undoubtedly be a major priority at any given time. If sales turnover is not expanding it is often contracting and even in those rare cases where it is merely stagnant, contraction is usually just a short step away. In other words, if you are not focused on ways to expand your existing turnover, the long-term future of your business may be in jeopardy. With that sobering thought in mind, let us take a look at some of the most effective ways in which you can increase your sales turnover.
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5 Ways to Make a More Personal Connection with Callers

It doesn’t matter how strong your product or service is, if you’re not able to connect with your customers on a personal level, then sales are going to suffer. This is why marketers strive to evoke emotion in their ads, and why customer-facing staff wear nametags. Personal connections matter in business, so we thought we’d offer five tips for making a more personal connection with your callers:

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How Our Phone-Answering Services Can Help You Control Costs

Every small business owner wants to find ways to boost profitability. Accomplishing this requires both boosting productivity and looking for ways to cut down on unnecessary expenses. The latter is something the team at Message Direct excel at. In fact, our entire business model revolves around helping our clients cut down on expenses whilst still providing their customers with the highest calibre of service.
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