Monthly Archives: May 2016

Drive Greater Sales through Inbound Calls

Today’s businesses have more marketing channels at their disposal than ever before. And while the telephone may not be the newest form of communication driving sales, it’s still a tried-and-tested channel. Along those lines, we’re going to look at how your company can institute a more effective inbound sales strategy that makes use of the telephone.
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How to Make Your Small Business Look Bigger

Perception is everything in the business world, and many small or struggling companies have difficulty putting forward an image that instils confidence and encourages sales. But the good news is that it doesn’t have to be that way.
At Message Direct, we’re in the business of helping our clients appear to be larger and more professional than they actually are. With that in mind, we thought we would take a moment to share some insight into how your small business can project a more formidable image:
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The Human Touch – Why Chat Bots Are Unlikely To Replace Customer Service Staff

At one time or another, we have all had to deal with an automated service, whether it’s through a live chat window on an e-commerce site, or when you phone up to pay a bill. Automation is slowly moving into lots of areas of our lives, and it can offer many advantages, taking away the more boring, repetitive tasks and freeing up time for staff to deal with more complex issues.
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Should You Script Your Customer Service Calls?

Whether you’re phoning your bank or calling a complaint line, the odds are that one time or another you’ve dealt with someone in a call centre. While they may not have the best reputation for customer service, call centres can be very efficient at handling problems, and in the age of social media and the internet, they remain a popular way to contact a company.
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