Monthly Archives: December 2015

The All-Important Follow-Up Call

The difference between a struggling sales operation that finds it hard to meet monthly targets and one that regularly exceeds them is often down to just a few key differences in the way that individual agents handle sales enquiries. Follow-up calls can make a huge difference to the success rate of your sales team, for the reasons listed below.
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Why Outsource Your Customer Service?

Could outsourcing customer service functionality in its entirety make sense for your company? The answer to this question depends on several factors, the most important of which we are going to examine briefly in this article. After considering each factor in the list below, you will be in a much better position to decide whether outsourcing customer service is the right choice for your organisation.
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Stay Ahead of Ringing Phones during the Holidays

In theory, a sudden surge in call volume should be a good sign for a business. It could mean that a new marketing campaign is taking effect, or that more customers than ever are starting to take notice of your products and services. Of course, it’s not always good news; there are certainly situations in which problems with your sales or business model are prompting disgruntled or confused customers to call in.
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Give Your Staff the Gift That Keeps on Giving

If you are like many of our clients, the holiday season is a particularly trying period for your employees. Sales often surge and the phones ring more than usual, while clients and customers are eager to get their orders and enquiries handled as quickly as possible so that they can get on with their holiday preparations.

And, of course, your team is going to be busier than ever with their own holiday preparations as well. Increased stress in the workplace often comes on the heels of a hectic schedule in their personal lives, as well. With that in mind, as this holiday season winds down, consider giving your team a gift that’s going to continue paying dividends in stress relief and greater efficiency throughout the New Year.
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The Relationship between Customer Service and Your Bottom Line

Identifying innovative ways to improve your customer service is directly linked to your success and being able to enhance the experience your customers receive will almost certainly boost your bottom line. Offering good customer service creates a loyal customer base and adds value to your good reputation, which all helps to create a well-established company that brings in competitive revenues. Outsourcing some job roles within your business is a productive way to enhance the experience that your customers enjoy and one of the most commonly outsourced jobs is call handling.
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Primary Benefits of Outsourcing

Outsourcing has recently become a buzzword in the competitive world of business and companies all over the globe are busy weighing up the benefits of outsourcing non-central job roles to relieve the pressure endured in-house. It is immediately clear that the trend of outsourcing has only taken off as a concept because it makes bottom-line sense but there are more benefits to outsourcing than simply being an affordable option.
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Customer Experience to Overtake Price and Product

Could the experience you provide your customers with become even more important than the products that you offer and the affordability? According to consulting company Walker, by 2020 customer experience will overtake everything else that you offer in terms of importance and this drastic change in thinking will have many companies rushing to shift their focus.

In recent years, digitalisation and mobility have been at the forefront of attention for companies all over the world, with the level of consumer service being far less pivotal. However, the prediction that this will soon become far more significant than which products you offer at what price is something that warrants major attention.
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