Monthly Archives: October 2015

Sharpen Your Phone Skills: Part 1

With the development of so many new channels of digital communication, there has been a noted decline in phone skills amongst the Millennial generation in recent years. In day-to-day life, this may not be much of an issue. After all, who needs phone skills when you can text, video chat or simply send a message? However, the stakes are different in the workplace, where placing and answering phone calls are still an integral part of the process.

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How to Earn and Retain Loyal Customers

If you haven’t learned that it’s not only easier to sell products and services to your existing customers but more cost-effective as well, it’s about time you learned. While your customer acquisition costs mightn’t be unbearably high, it’s still in your best interests to retain the customers you’ve already earned, because that way the costs incurred by acquiring customers falls while at the same time your revenue rises.

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