Emergency response provides support in the event of a critical situation. It allows 24/7 access to professional and dedicated emergency response services, and on-going training allows clients to know how to react accordingly to any emergency situation. Resilient and robust telecommunications equipment ensures customers are best prepared when faced with an emergency. Continue reading
Although social media, emails, live chat and web enquiries are very important in the day-to-day running of a company, phone conversations are still the preferred tool of choice when it comes to business interactions. The way you answer a phone plays a huge role in the perception of your company Continue reading
For many businesses, a receptionist is almost always the first point of contact any incoming caller has with a company. Ultimately, a receptionist is a ‘gatekeeper’; managing first impressions and responsible for shaping interactions and perceptions.