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10 Tips for Answering the phone professionally

Amongst a growing range of channels in which a customer can reach a business, phone calls still matter.
Answering the phone in a professional manner is important to the image of a company. It can play a key factor in a customer’s purchase decisions and should lie at the heart of a business’s service strategy. It’s therefore important to get right Continue reading

Reputation damaged by unanswered calls

Even as businesses move increasingly towards online forms of customer service, telephone calls remain an absolute staple when it comes to one on one contact with clients, customers and potential sales leads. Depending on the nature of your business there are plenty of reasons why someone might be calling you directly. Whatever the nature of the call, the person on the other end of the phone has put the effort into contacting your business and therefore ought to be given the attention they deserve Continue reading

Do people still leave answerphone messages?

When it was invented in the 1980s, the answerphone became a hugely celebrated addition to the telephone. The idea of leaving a recipient a message even when they weren’t available to answer the phone seemed incredible, and it wasn’t long before people all over the world were using answerphones in their daily lives. Next came the option to use voicemail on your mobile phone, allowing people to leave and listen to messages wherever they were. Continue reading

The Importance of being Mobile Friendly and the ‘Click to Call’

Is your website mobile friendly?

It is no longer safe to assume that your website visitors will be using a traditional desktop or laptop computer. People are increasingly using mobile devices to search, browse and purchase from website. The problem is traditional websites, even those that were only developed a few years ago might not be commonly formatted for mobile display and therefore do not render well on modern mobile devices. A mobile friendly website is designed to display properly on smaller screens such as iPhone or Android smartphones or tablets. Unlike standard desktop websites, a mobile-optimized site adjusts to the smaller screen size and formats the website content in a mobile-friendly manner. Continue reading